Senior Team Member

Re.Group; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

PPE provided

On-site Parking

Novated car leasing

EAP access

Parking on street

Job summary

Return-It is seeking a Senior Team Member to oversee depot operations and ensure exceptional customer service as customers sort recyclables and receive accurate refunds. You will work 38 hours per week, including some weekends, supporting the Depot Manager to maintain smooth operations.

The role requires prior customer service experience, leadership of small teams, and proficiency with MS Teams, Outlook and Excel.

Qualifications

• Experience in customer service is highly preferred.
• Experience leading a small to medium team is desirable.
• Proficiency with Microsoft Teams, Outlook and Excel is expected.
• Positive, can-do attitude with customer service at the forefront of all interactions.

Responsibilities

• Support the Depot Manager with day-to-day operations.
• Ensure customers feel welcomed and assisted with recycling products.
• Lead a small team to deliver outstanding customer service.
• Count containers and assist with manual handling as required.
• Sort recyclable items into correct categories and maintain order.
• Ensure health and safety procedures are followed and hazards are reported.
• Identify opportunities to improve efficiency and customer satisfaction.
• Develop staff skills through training and coaching.

Skills

Customer service

Team leadership

Microsoft Teams

Outlook

Excel

Tools

Microsoft Teams

Outlook

Excel

Job description

AtReturn-It, recycling is in our DNA. As a wholly owned subsidiary ofRe.Group, we are leaders in managing and facilitating operations that focus on recycling for the Container Deposit Schemes (CDS) in Australia. Convenient locations plus new technology enables a seamless recycling experience both at fully staffed depots and Express collection points.

At the heart of Re.Group is our focus on positive community impact. We collaborate with charities, private organisations, and the Government to benefit local communities.

As Senior Team Member you will oversee the smooth operation of the depot, ensuring you and your team provide exceptional customer service by assisting customers sort their recyclable products and providing them with the correct refund. The role will see you working 38 hours per week, with some weekends included in this.

Your responsibilities will include:

• Support the Depot Manager with the day-to-day smooth operation of your Depot
• Ensure customers feel welcomed and assisted with their recycling products to inspire return customers
• Leading a small team to deliver outstanding customer service
• Manual counting of containers and not afraid of manual handling
• Sorting recyclable items into their correct categories
• Ensure staff are adhering to all health and safety procedures and highlighting any hazards/faults/risks
• Continuously looking for opportunities to improve efficiency and increasing customer satisfaction
• Ensure that staff have the skills and training to work safely and efficiently

About you:

• Previous customer service, hospitality, or retail experience would be highly preferred
• Previous experience leading a small or medium team will be highly desirable
• Knowledge in using Microsoft teams, outlook & excel
• You have a great 'can do' attitude with customer service at the forefront of all interactions

What we offer you:

• Multiple career paths and advancement opportunities
• Access to our Employee Assistance Program (EAP)
• Novated car leasing
• PPE provided
• On-site or street Parking available
• The opportunity to work towards our vision of creating a wasteless society

At Re.Group, we celebrate diversity, equity, and inclusion. Our commitment is to foster working environments that embrace everyone, ensuring fair and respectful treatment for all.

We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, veterans, individuals with disabilities, individuals of all gender identities, those in mature age and early careers, members of the LGBTIQA+ community, and individuals from diverse cultural backgrounds. Your unique perspective and experience are valued here. Come be a part of our inclusive community at Re.Group

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• How many years' experience do you have in the retail industry?
• Do you have a current Police Check (National Police Certificate) for employment?
• How many hours are you available to work per week?