Senior System Integrity Officer

Queensland Government; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive salary

12.75% superannuation

Salary packaging

Job summary

Queensland Government's Metro North Health is seeking a Senior System Integrity Officer to coordinate CPIU admin functions, ensuring SRWS and RSD data integrity and referral processing.

You will monitor data quality, track referral exceptions, and produce dashboards and KPI reports to support performance improvement and safe, timely patient care across CPIU.

Qualifications

• High-level administrative support experience.
• Experience monitoring data quality and referrals.
• Ability to compile CPIU reporting and dashboards.

Responsibilities

• Provide admin support for SRWS and RSD, maintain clinician records and templates.
• Monitor daily referral exceptions with stakeholders and escalate as needed.
• Audit HBCIS registration activity and referral closure practices.
• Produce CPIU performance reports and KPI statistics for improvement.

Skills

Data quality

Reporting

Stakeholder

Governance

SRWS

RSD

Tools

SRWS

HBCIS

Power BI

Job description

About the roleAs the Senior System Integrity Officer, you will coordinate and support key administrative functions within the Central Patient Intake Unit, ensuring referral management systems and processes operate efficiently and effectively. You will be responsible for maintaining data quality, monitoring referral exceptions, producing performance reports and dashboards, and providing technical and process support to staff across Metro North Health. Your work will help ensure referrals are accurately managed, supporting safe, timely and high-quality healthcare delivery.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Provide high-level administrative support for the Smart Referrals Workflow Solution (SRWS) and Referral Service Directory (RSD), including maintaining clinician records, service mapping and correspondence templates, to support the accuracy and integrity of referral data across CPIUMonitor and action daily system and referral exceptions in partnership with internal stakeholders, escalating to clinical or nursing leadership as required, to support uninterrupted referral processingSupport accurate patient data quality by reviewing HBCIS registration activity and auditing referral closure and correspondence practices against the Specialist Outpatient Services Policy FrameworkCompile and maintain CPIU reporting, dashboards and productivity/KPI statistics to provide accurate, timely data that informs performance management and business improvement activitiesBenefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packagingMetro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careersApplications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.