Senior Support Coordination & Partnerships Lead

SGCH; Sydney; Hybrid; AUD 129,000 - 135,000; Full time

Benefits offered by this job

35-hour work week

NFP salary packaging

Learning and development support

Health and wellbeing benefits

Paid parental leave

Hybrid work arrangements

Job summary

SGCH in Sydney is seeking an experienced Support Coordination Lead to shape and grow our support coordination function. You will lead a team of Coordinators, oversee complex cases and strengthen external networks to ensure vulnerable customers access the services they need.

Reporting to the Head of Customer Voice, you will drive practice standards, partnerships and continuous improvement, delivering customer-centred outcomes across SGCH offices and sites.

Qualifications

• Leadership experience in support coordination or community services.
• Proven ability to drive service improvement and change initiatives.
• Strong stakeholder engagement with NSW Driver Licence and WWCC.

Responsibilities

• Lead the Support Coordination function to improve wellbeing, tenancy sustainment and social inclusion outcomes.
• Build a high-quality service framework and practice standards.
• Lead service improvement initiatives and operations excellence.
• Develop partnerships with government, health and community organisations.
• Coach and escalate complex and high-risk customer matters.
• Oversee workforce planning, performance and budget management.

Skills

Leadership

Stakeholder engagement

People leadership

Trauma-informed practice

Education

Relevant tertiary qualifications in Social Work or related field

Job description

SGCH in Sydney is seeking an experienced Support Coordination Lead to shape and grow our support coordination function. You will lead a team of Coordinators, oversee complex cases and strengthen external networks to ensure vulnerable customers access the services they need.

Reporting to the Head of Customer Voice, you will drive practice standards, partnerships and continuous improvement, delivering customer-centred outcomes across SGCH offices and sites.