Senior Strategy & Performance Lead, Everyday Products

Commonwealth Bank of Australia; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Commonwealth Bank of Australia in Sydney is seeking a Senior Performance Lead in Everyday Products to partner with Crew, Product and Technology leaders, translating strategy into execution to deliver measurable customer and business outcomes.

You will orchestrate planning, governance and performance insights, shaping OKRs and roadmaps while balancing investment, workforce and risk to drive sustainable delivery.

Qualifications

• Strategic thinking and problem solving: Strong strategic and systems-thinking capability, with the ability to navigate ambiguity, diagnose root causes and solve complex problems.
• Planning and performance expertise: Demonstrated experience shaping outcome-focused OKRs, plans and commitments, and measuring progress against customer and business outcomes.
• Analytical capability and judgement: Ability to interpret complex performance, delivery, workforce, financial and risk information, identify emerging signals and translate insight into practical recommendations.
• Leadership and influence: Demonstrated ability to build trusted relationships, influence senior stakeholders, constructively challenge thinking and create alignment across diverse teams.
• Communication and facilitation: Excellent written and verbal communication skills, with the ability to simplify complex issues, develop executive-level materials and lead decision-focused forums and workshops.
• Commercial and customer acumen: Strong understanding of customer and product value drivers, investment choices and the financial, workforce and delivery trade-offs required to achieve sustainable outcomes.
• Delivery and transformation experience: Experience across delivery, strategy and planning, transformation, performance, project or portfolio management, process improvement and/or consulting in a complex organisation.
• Risk mindset: Sound understanding of risk management, governance and compliance, with the judgement to balance customer, delivery, financial and risk outcomes.
• Digital, AI and data literacy: Confidence using data, digital tools and responsible AI to improve insight, productivity, decision-making and reusable performance practices.
• Outcome orientation: Curious, pragmatic and adaptable, with a strong focus on turning insight into measurable improvement and driving decisions and actions to closure.
• Experience profile: Extensive experience across delivery, strategy and planning, transformation, performance or consulting. Experience in financial services is highly regarded.

Responsibilities

• Orchestrate annual and quarterly planning and prioritisation, translating customer and strategic priorities into clear, outcome-focused commitments and roadmaps.
• Drive outcome-focused performance management, maintaining a trusted view of OKRs, delivery flow, risks and workforce, and identifying root causes with actionable interventions.
• Provide strategic insight and decision support to Crew and Domain leaders by framing options, trade-offs and clear recommendations that connect investment, delivery and customer outcomes.
• Lead decision-focused performance and governance rhythms, including Crew performance forums, ensuring right conversations and ownership.
• Connect strategy, investment and workforce, providing visibility of capacity, resources and headcount implications to support prioritisation and delivery decisions.
• Orchestrate cross-Domain dependencies, surfacing risks and roadblocks and coordinating stakeholders for timely resolution.
• Drive continuous improvement in performance and execution through data-informed problem solving, coaching and reusable assets.

Skills

Strategic thinking

Planning and performance

Analytical capability

Leadership

Communication

Commercial acumen

Delivery & transformation

Risk mindset

Digital & data literacy

Outcome orientation

Experience profile

Job description

Commonwealth Bank of Australia in Sydney is seeking a Senior Performance Lead in Everyday Products to partner with Crew, Product and Technology leaders, translating strategy into execution to deliver measurable customer and business outcomes.

You will orchestrate planning, governance and performance insights, shaping OKRs and roadmaps while balancing investment, workforce and risk to drive sustainable delivery.