Senior Specialist

Tata Consultancy Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services (TCS) Australia in Sydney seeks a proactive IT Operations/Service Management professional to support platform operations, incident handling, and change release activities. You will operate under ITIL governance, engage in health checks, and help maintain configuration records while ensuring service quality and timely updates to stakeholders.

Join a global technology services leader offering opportunities across diverse Australian industries, with learning and

Qualifications

• Experience in production support or platform operations.
• Strong understanding of ITIL processes (Incident, Request, Problem, Change).
• Ability to monitor services and respond to alerts.

Responsibilities

• Perform basic platform monitoring and health checks.
• Assist in incident triage and initial assessment.
• Support changes and deployments as part of release activity.
• Onboard new users and maintain configuration records.
• Follow runbooks and SOPs and contribute to knowledge base.

Skills

ITIL practices

Incident management

Change management

Platform operations

Tools

Dashboards & monitoring tools

Runbooks/SOPs

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below

Location: Sydney

Key Responsibilities

Operational Support & Monitoring

• Perform basic platform monitoring using dashboards and tools
• Execute routine health checks and validation activities
• Support daily BAU operational activities across HDC services
• Identify and raise alerts/issues to senior L2/L3 team members

Incident & Problem Support

• Assist in incident triage, logging, and initial assessment
• Perform basic troubleshooting using runbooks and SOPs
• Escalate incidents to CCP Specialists or Engineers when required
• Track incidents and support updates to stakeholders

Change & Release Support

• Assist in executing approved changes and deployments
• Perform testing and basic validation post-change
• Follow change procedures and support documentation updates
• Work under supervision for release support activities, PIVs, Testing etc

Platform Configuration Support

• Support basic configuration activities (e.g., queues, users, routing updates)
• Assist in onboarding new users or business units
• Maintain and update configuration records and documentation
• Support testing of new features and enhancements
• Respond to simple service requests and user queries
• Provide clear and timely updates to internal users
• Support customer onboarding and operational readiness activities
• Escalate complex issues appropriately

Knowledge & Process Adherence

• Follow defined runbooks, SOPs, and operational procedures and contribute to knowledge base updates and documentation
• Ensure adherence to governance, controls, and operational standards

Service Management & Operations

• Strong understanding of ITIL practices (Incident, Request, Problem, Change)
• Experience in production support / platform operations
• Ability to manage & report on SLAs, OLAs, and service KPIs

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting-edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.