Senior Solutions Architect — Enterprise Cloud & API Leader (Hybrid)

NSW Department of Customer Service

Sydney

Hybrid

AUD 167,000 - 201,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work

Location flexible across Haymarket/Par

Parramatta or Gosford office days

Job summary

NSW Department of Customer Service – Sydney CBD NSW is seeking a Principal Solutions Architect on a full-time basis. The role offers hybrid work across Haymarket, Parramatta or Gosford with 1-2 in-office days weekly, in a temporary capacity to September 2027.

Salary range is $167,165 - $201,105 per year plus super, with base salary progression noted in the posting. You will lead design of integrated, end-to-end solutions for seamless customer experiences across assisted service and digital

Qualifications

Senior technology leader with deep solution architecture expertise.
Experience delivering large-scale omnichannel customer solutions.
Excellent communication and stakeholder engagement skills.

Responsibilities

Provide strategic and technical leadership across core customer digital platforms.
Design end-to-end solution architectures for business outcomes.
Ensure secure, scalable, reliable solutions aligned to enterprise standards.
Partner with senior stakeholders, product teams, delivery leads, and vendors.
Lead architectural decision-making across complex programs and inter-agency initiatives.
Drive architecture best practices, continuous improvement, and platform maturity.
Mentor and uplift architects and technical teams.