Senior Service Desk Engineer - Msp | Automation & Ai Focus

Rawtech Group Pty Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Sonata Software, with a global presence including Australia, seeks a D365 Technical Support professional for hybrid work in Sydney or Melbourne. The role covers hands-on coding, environments, builds, and deployments, while evangelizing the platform within cross-functional teams.

Requirements include solid D365 Finance and Operations knowledge, strong problem-solving and communication skills, and familiarity with cloud tech and Azure services. Join a growing AI-enabled modernization partner.

Qualifications

• Solid technical background with understanding and hands‑on experience in software development and D365 Finance and Operations.
• Ability to manage multiple complex initiatives with competing deadlines end to end from concept through to delivery.
• Strong problem solving and analytical skills.
• Good written and verbal communication skills.

Responsibilities

• Hands on coding and delivering of assigned tasks
• Assist Technical lead in the management of Code, Dev Environments, Builds and Deployments
• Ensure prioritized work items are being developed and tested in accordance with the acceptance criteria
• Act as a product / solution evangelist to build awareness and understanding of the platform

Skills

D365 Finance and Operations

Azure DevOps

Power BI

Cloud technologies

Tools

Azure Dev Ops

Job description

• What Senior Service Desk Engineer Msp Automati...

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D365 Technical Support

2000 Sydney Sonata Software

Job Description

Job Title - D365 Technical Support

Location - Sydney or Melbourne Work mode - Hybrid Hiring mode - Full time

Responsibilities

• Hands on coding and delivering of assigned tasks
• Assist Technical lead in the management of Code, Dev Environments, Builds and Deployments
• Ensure prioritized work items are being developed and tested in accordance with the acceptance criteria
• Act as a product / solution evangelist to build awareness and understanding of the platform

Qualifications

• Solid technical background with understanding and hands‑on experience in software development and D365 Finance and Operations
• Ability to manage multiple complex initiatives with competing deadlines end to end from concept through to delivery, and all stages of application lifecycle
• Strong problem solving and analytical skills
• Skilled at working effectively with cross functional teams in a matrix organization
• Good written and verbal communication skills
• Clear understanding of cloud technologies, PAAS, IAAS, ASE, Power BI, D365 Enterprise (Operations) and Azure SQL
• Working knowledge of Azure Dev Ops, code management techniques, deployment strategies, system upgrade management
• Experience with working with vendors and external solution providers and ISVs.
• Create and implement automated, test scripts where applicable
• Management of code branches and software deployments
• Plan, test and execute platform and software upgrades

Critical Success Metrics

• % of development tasks delivered on time: ≥ 95% adherence to sprint commitments % of code passing peer review without rework: ≥ 90% first‑pass approval rate
• Build success rate across environments: ≥ 98% successful builds in Dev/Test/UAT
• Resolution of technical defects (Mean Time): ≤ 2 business days for P1/P2 issues
• % of incidents resolved within SLA: ≥ 95% compliance
• Adherence to project milestones: ≥ 98%
• % of reusable components across projects: ≥ 60% of custom libraries modularized

ABOUT SONATA SOFTWARE

TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI‑first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI‑led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting‑edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.