Senior Service Designer - Process Improvement Lead

Seers Group Australia Pty; Melbourne; A distancia; AUD 96.000 - 126.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ASAP start

12-month assignment

Nationwide location

Daily rate 602.55 AUD + Super

Descripción de la vacante

Seers Group Australia Pty is seeking a Senior Service Designer to lead service design initiatives within a large government-backed environment. The role focuses on understanding current processes, mapping customer journeys, and designing practical improvements that enhance service delivery and outcomes.

You will work with stakeholders across policy, operations, and technology to deliver measurable improvements and drive user-centered change.

Formación

• Experience in service design, customer experience, or human-centred design.
• Experience conducting time and motion studies.
• Experience within government, health, disability, insurance, banking, or other large service delivery organisations.
• Lean, Six Sigma, Agile, Continuous Improvement, or Business Process Management experience.
• Experience working on transformation or organisational change programs.

Responsabilidades

• Analyse and map current business processes and customer journeys.
• Identify inefficiencies, risks, bottlenecks, and opportunities for improvement.
• Facilitate workshops and stakeholder engagement sessions to gather insights and requirements.
• Conduct operational analysis, including time and motion studies and process reviews.
• Collect, interpret, and analyse data from a variety of sources to support decision-making.
• Develop recommendations to improve business processes, customer experiences, and operational performance.
• Collaborate with service designers, business analysts, project teams, and business stakeholders to design and deliver effective solutions.
• Support testing and evaluation activities to measure the effectiveness of process improvements.
• Contribute to continuous improvement initiatives and maintain improvement backlogs.
• Provide guidance and coaching to team members on process improvement methods and best practices.

Conocimientos

Service design

Time and motion studies

Government/large organisations

Lean/Six Sigma/Agile/CI/BPM

Transformation programs

Descripción del empleo

Seers Group Australia Pty is seeking a Senior Service Designer to lead service design initiatives within a large government-backed environment. The role focuses on understanding current processes, mapping customer journeys, and designing practical improvements that enhance service delivery and outcomes.

You will work with stakeholders across policy, operations, and technology to deliver measurable improvements and drive user-centered change.