Senior Service Designer: Participant Experience & Co-Design

Randstad; Hobart; On-site; AUD 110,000 - 150,000; Full time

Job summary

Randstad Pty in Hobart is seeking an EL1 Service Designer to lead high-impact service design projects across participant experiences. You will champion user voices, guide co-design sessions and drive improvements with a focus on accessibility and outcomes.

You will mentor teams, manage stakeholders, assess risks and ensure designs align with public sector standards and strategic objectives. Role involves overseeing end-to-end service design, mapping journeys, and applying design thinking to

Qualifications

• Experience leading service design, user research and journey mapping in large, complex environments.
• Applied human-centred design principles aligned with governance frameworks.
• Proven collaboration with frontline teams to implement improvements.

Responsibilities

• Lead research and synthesis to map end-to-end user journeys and current-state experiences.
• Facilitate design-thinking sessions with diverse stakeholders to ideate and prototype.
• Advocate for participants and service users across touchpoints and workflows.
• Drive end-to-end service and process design improvements aligned with standards.
• Evaluate proposed designs to ensure alignment with strategic objectives.
• Build productive relationships with internal and external stakeholders.
• Provide leadership, planning and coaching for team members and contractors.
• Identify and mitigate risks across design projects in a fast-paced environment.

Skills

Human-Centred Design

Facilitation

Analytical Thinking

Stakeholder Engagement

Coaching & Leadership

Adaptability

Education

Tertiary qualifications in Service Design

Job description

Randstad Pty in Hobart is seeking an EL1 Service Designer to lead high-impact service design projects across participant experiences. You will champion user voices, guide co-design sessions and drive improvements with a focus on accessibility and outcomes.

You will mentor teams, manage stakeholders, assess risks and ensure designs align with public sector standards and strategic objectives. Role involves overseeing end-to-end service design, mapping journeys, and applying design thinking to