Senior Service Designer (EL1) - Flexible Govt Role

Hoban Recruitment; Canberra; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

Competitive pay

12% superannuation

ASAP start

Full-time 37.5h/wk

Flexible work arrangements

Large-scale projects

Collaborative team

Service design methods

Stakeholder engagement

Job summary

Hoban Recruitment seeks an experienced EL1 Service Designer to lead service design initiatives and drive improvements within a complex operating environment in Deakin ACT. You will map current and future-state processes, identify pain points, and develop data-driven recommendations.

The role requires stakeholder engagement across multidisciplinary teams, workshops facilitation, and managing improvements backlog. Flexible arrangements and a strong career growth path are offered.

Qualifications

• Demonstrated experience delivering service design and process improvement initiatives in complex environments.
• Strong capability in process mapping, workflow analysis and identifying service improvement opportunities.
• Experience analysing qualitative and quantitative data to identify trends, risks and business insights.
• Proven experience facilitating workshops, interviews, testing activities and stakeholder consultations.
• Excellent stakeholder engagement and influencing skills.

Responsibilities

• Leading current-state and future-state process mapping activities
• Identifying service pain points, risks and improvement opportunities
• Conducting process analysis, time and motion studies, and performance assessments
• Gathering and analysing qualitative and quantitative data to support decision-making
• Facilitating workshops, interviews, co-design sessions and user testing activities
• Developing evidence-based recommendations to improve service delivery outcomes
• Collaborating with service designers, business analysts, UI/UX specialists and operational teams
• Supporting continuous improvement initiatives and maintaining improvement backlogs
• Managing complex pieces of work under broad direction while balancing competing priorities
• Building strong stakeholder relationships and influencing outcomes across diverse teams

Skills

Process mapping

Time & motion studies

Data analysis

Workshops facilitation

Stakeholder engagement

Service design

Co-design sessions

User testing

Backlog management

Cross-functional leadership

Multidisciplinary collaboration

Tools

Miro

FigJam

Visio

Lucidchart

Figma

Job description

Hoban Recruitment seeks an experienced EL1 Service Designer to lead service design initiatives and drive improvements within a complex operating environment in Deakin ACT. You will map current and future-state processes, identify pain points, and develop data-driven recommendations.

The role requires stakeholder engagement across multidisciplinary teams, workshops facilitation, and managing improvements backlog. Flexible arrangements and a strong career growth path are offered.