Process Improvement Specialist - Service Design (Nationwide)

Chandler Macleod Group; Melbourne; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start (pending Federal Police Cle

12-month assignment with potential ext

Job summary

Chandler Macleod Group in Australia is seeking an experienced Process Improvement Specialist to lead and support complex business improvement initiatives across a large operating environment.

This role focuses on mapping current processes and customer journeys, identifying inefficiencies, and delivering practical solutions that boost service delivery and customer outcomes. ASAP start, 12-month assignment, nationwide location, daily rate AUD 602.55 plus Super.

Qualifications

• Experience in service design, customer experience, or human-centred design.
• Experience conducting time and motion studies.
• Experience within government, health, disability, insurance, or other large service delivery organisations.
• Lean, Six Sigma, Agile, Continuous Improvement, or Business Process Management experience.
• Experience working on transformation or organisational change programs.

Responsibilities

• Analyse and map current business processes and customer journeys.
• Identify inefficiencies, risks, bottlenecks, and opportunities for improvement.
• Facilitate workshops and stakeholder engagement sessions to gather insights and requirements.
• Conduct operational analysis, including time and motion studies and process reviews.
• Collect, interpret, and analyse data from a variety of sources to support decision-making.
• Develop recommendations to improve business processes, customer experiences, and operational performance.
• Collaborate with service designers, business analysts, project teams, and business stakeholders to design and deliver effective solutions.
• Support testing and evaluation activities to measure the effectiveness of process improvements.
• Contribute to continuous improvement initiatives and maintain improvement backlogs.
• Provide guidance and coaching to team members on process improvement methods and best practices.

Skills

Service design

Time and motion studies

Stakeholder engagement

Change management

Tools

Lean Six Sigma

Agile

Job description

Chandler Macleod Group in Australia is seeking an experienced Process Improvement Specialist to lead and support complex business improvement initiatives across a large operating environment.

This role focuses on mapping current processes and customer journeys, identifying inefficiencies, and delivering practical solutions that boost service delivery and customer outcomes. ASAP start, 12-month assignment, nationwide location, daily rate AUD 602.55 plus Super.