Senior Service Delivery Manager (Cyber)

Interactive; St Leonards; On-site; AUD 120,000 - 180,000; Full time

Job summary

Interactive Slipstream Cyber seeks an experienced Service Delivery Manager to own the delivery and performance of managed security services for a portfolio of customers. You’ll govern services, drive continuous improvement, and communicate effectively with executives and technical teams to strengthen security outcomes.

You’ll coordinate cross-functional teams, manage risks, and deliver a seamless customer experience across Melbourne, Sydney or Perth with a strong focus on accountability and

Qualifications

• Minimum experience delivering services for cyber security or managed security services.
• Proven ability to manage service performance, incidents, problems and changes.
• Experience handling customer escalations and renewals with senior stakeholders.

Responsibilities

• Own delivery and performance of managed security services for a portfolio of customers.
• Lead governance, service reviews, reporting, escalations and action tracking.
• Develop and drive service improvement plans with clear owners and milestones.
• Identify and manage technical, operational and business risks through to closure.

Skills

Service delivery

Stakeholder engagement

Escalation management

Executive communication

Security frameworks

Tools: SIEM/EDR

Data translation to exec

Tools

ServiceNow

Jira

Microsoft 365

Dynamics 365

Job description

Lead service delivery for a portfolio of managed cyber security customers.

Build trusted relationships with internal and external stakeholders. Drive service performance, continuous improvement and stronger security outcomes. Melbourne, Sydney or Perth location.

Interactive Slipstream Cyber combines deep cyber security expertise with the scale and backing of Interactive, one of Australia's leading technology services providers.

As we continue to invest in our Managed Security Services capability, we're looking for an experienced Service Delivery Manager to become the primary operational contact for our managed security customers. You’ll take ownership of service performance, customer governance and continuous improvement, while helping customers manage risks and strengthen their overall security posture.

This is an influential customer-facing role where you’ll bring together technical teams, commercial stakeholders and cyber specialists to deliver reliable services and meaningful customer outcomes.

Some Of The Key Things You’ll Do

• Own the delivery and performance of managed security services across your customer portfolio.
• Ensure service levels and contractual commitments are met, coordinating corrective actions where required.
• Lead customer governance, service reviews, reporting, escalations and action tracking.
• Develop and drive service improvement plans with clear outcomes, owners and delivery milestones.
• Identify and manage technical, operational and business risks through to closure.
• Work across internal teams to resolve service issues and deliver a seamless customer experience.
• Help identify security gaps, improvement opportunities and potential account growth initiatives.

What We’re Looking For

• Demonstrated Service Delivery Management experience within cyber security, managed services or a similar environment.
• Strong knowledge of service management practices across incident, problem, request and change management.
• Experience managing customer escalations, service performance, contract renewals and at-risk accounts.
• Confidence engaging with senior stakeholders and translating technical information for executive audiences.
• Experience with ServiceNow, Jira, Microsoft 365 and Dynamics 365, is preferred.
• Ability to translate data from SIEM, EDR, and vulnerability management platforms for both customer and executive audiences.
• Knowledge of cyber security frameworks such as ISO 27001, NIST CSF or Essential Eight, supported by excellent communication and reporting skills.
• Must be an Australian Citizen and eligible to obtain NV1 Security Clearance.

Why choose us?

• Highly skilled, collaborative team that values expertise and knowledge‑sharing.
• Strong learning culture with personalised development plans.
• Commitment to sustainability and community investment.
• Access to a wide range of staff benefits and partner discounts.

Sounds good, we'd love to hear from you!