Cyber Security Service Delivery Lead

Interactive Pty Ltd; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Staff benefits

Partner discounts

Development plans

Sustainability focus

Job summary

Interactive Slipstream Cyber, part of Interactive, is seeking an experienced Service Delivery Manager to be the primary operational contact for our managed security customers in Sydney. You’ll own service performance, governance and continuous improvement while helping customers strengthen their security posture.

You’ll align technical teams, commercial stakeholders and cyber specialists to deliver reliable services and manage risks, delivering measurable customer outcomes.

Qualifications

• Experience in service delivery management within cyber security or managed services.
• Strong knowledge of incident, problem, request and change management.
• Experience managing escalations, service performance, renewals and at-risk accounts.
• Able to translate technical information for executive audiences.
• Familiarity with ServiceNow, Jira, Microsoft 365 and Dynamics 365.
• Knowledge of ISO 27001, NIST CSF or Essential Eight.

Responsibilities

• Own the delivery and performance of managed security services across your customer portfolio.
• Ensure SLAs and contractual commitments are met, coordinating corrective actions.
• Lead customer governance, service reviews, reporting, escalations and action tracking.
• Develop and drive service improvement plans with clear owners and milestones.
• Identify and manage technical, operational and business risks through to closure.
• Work with internal teams to resolve issues and deliver a seamless customer experience.
• Identify security gaps and opportunities for account growth.

Skills

Service Delivery

Stakeholder mgmt

Executive comms

Cyber security knowledge

Risk management

Customer governance

Tools

ServiceNow

Jira

Microsoft 365

Dynamics 365

SIEM/EDR data

ISO/NIST frameworks

Job description

Interactive Slipstream Cyber, part of Interactive, is seeking an experienced Service Delivery Manager to be the primary operational contact for our managed security customers in Sydney. You’ll own service performance, governance and continuous improvement while helping customers strengthen their security posture.

You’ll align technical teams, commercial stakeholders and cyber specialists to deliver reliable services and manage risks, delivering measurable customer outcomes.