Senior Salesforce Platform Engineer | Hybrid Delivery

NSW Department of Customer Service; Parramatta; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Hybrid work arrangements

Temporary 12-month contract

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking a Principal Engineer to deliver Salesforce solutions, establish scalable CI/CD practices, and lead release governance across multiple environments. You will manage Salesforce development, configuration, and environments, with strong focus on platform stability and production deployments.

In this role you will guide architects and engineers, collaborate with product managers and business analysts, and drive DevOps improvements in a

Qualifications

• Strong Salesforce platform expertise including development, configuration and administration.
• Experience establishing and managing Salesforce CI/CD and release management processes in enterprise environments.
• Strong understanding of Salesforce security, environment management and deployment best practices.
• Experience with Azure DevOps, GitHub Actions, Salesforce DX or similar Salesforce DevOps tooling.
• Hands-on experience with Salesforce CLI, Git, pull requests, branching strategies, merge management and deployment automation.
• Knowledge of, or ability to adapt to NSW Government practices and standards

Responsibilities

• Platform Engineering & Technical Delivery: Support product managers, designers and business analysts to produce epics and stories, prioritise features and plan releases. Collaborate with other leads and team members to finalise requirement definition, estimate build effort, plan testing needs and mitigate technical risks. Coach engineers, allocate work and review code.
• DevOps & Release Management: Design, support and continuous improvement of Salesforce CI/CD pipelines using Azure DevOps, GitHub Actions, Salesforce DX and related tools. Maintain source control repositories, branching strategies and deployment processes across multiple environments, while supporting automated deployments through pull requests, validation checks and release management practices.
• Risk & quality assurance: Identify and mitigate technical risks. Proactively support defect triage and remediation. Ensure quality through automated validation, testing, code reviews and release controls.
• Stakeholder Engagement & Delivery Support: Coordinate release activities and delivery schedules with product managers, leads and vendors. Communicate release readiness and risks. Support go-live activities and transition to ongoing operations.

Skills

Salesforce knowledge

Stakeholder engagement

Problem solving

Tools

Salesforce DX

Azure DevOps

GitHub Actions

Salesforce CLI

Git

Job description

NSW Department of Customer Service – Parramatta NSW is seeking a Principal Engineer to deliver Salesforce solutions, establish scalable CI/CD practices, and lead release governance across multiple environments. You will manage Salesforce development, configuration, and environments, with strong focus on platform stability and production deployments.

In this role you will guide architects and engineers, collaborate with product managers and business analysts, and drive DevOps improvements in a