Senior SaaS Account Growth & Renewals Manager

Meltwater; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible paid time off

Gym & wellness allowance

Volunteer days

Mental health support

CalmApp subscription

Hybrid work style

Family leave

Professional development

Job summary

Meltwater is seeking an experienced Account Manager in Sydney to manage, renew, and grow a portfolio of SaaS customers. You will nurture client relationships, develop strategic account plans, and collaborate with CS and Renewals to maximize retention and expansion.

The role emphasizes long-term growth, cross-functional teamwork, and a hybrid work model—3 days in the office—supporting career development and a diverse, inclusive culture.

Qualifications

• Bachelor’s degree or higher preferred.
• 4–7 years in account management for software or SaaS.
• Strong English written and verbal communication.

Responsibilities

• Manage, renew, and grow assigned SaaS accounts after transition from acquiring team.
• Drive long-term growth while overseeing renewals with support from CS and Renewals teams.
• Develop account plans to optimize retention and expansion.
• Identify opportunities for upselling and cross-selling within accounts.
• Collaborate with CS to drive engagement and solution usage.
• Partner with Renewals to ensure strong retention and negotiate pricing.
• Build relationships with key stakeholders and monitor usage trends.
• Implement proactive renewal strategies to counter competitive threats.

Skills

Account management

SaaS experience

Renewals

English communication

Cross-functional collaboration

Education

Bachelor's degree or higher

Tools

CRM software

Job description

Meltwater is seeking an experienced Account Manager in Sydney to manage, renew, and grow a portfolio of SaaS customers. You will nurture client relationships, develop strategic account plans, and collaborate with CS and Renewals to maximize retention and expansion.

The role emphasizes long-term growth, cross-functional teamwork, and a hybrid work model—3 days in the office—supporting career development and a diverse, inclusive culture.