Senior Retail Supervisor

Bunnings Group; Sydney; On-site; AUD 37,000 - 52,000; Full time

Benefits offered by this job

Team discount

OnePass membership

12 weeks parental leave

Annual festive gifts

Discounted food and drinks at Bunnings

Job summary

Bunnings Group is seeking a Senior Supervisor to lead store operations, ensuring safety, stock readiness, and a welcoming customer experience. You’ll partner with the leadership team to bring the store to life and coach team members for excellent service.

This is a full-time role with flexibility across morning, day and evening shifts across seven days, focused on delivering great customer experiences and driving continuous improvement in store performance.

Qualifications

• Experience in a retail or customer-facing leadership role.
• Strong communication and teamwork skills.
• Focus on safety and creating a positive environment for team members and customers.

Responsibilities

• Lead from the front to deliver a safe, welcoming store environment and a great customer experience.
• Support day-to-day store operations, including opening and closing and site leadership when required.
• Coach and develop team members for confident, knowledgeable service on the shop floor.
• Plan workforce and stock flow to ensure smooth replenishment and coverage.
• Promote a strong safety culture and well-being of the team.
• Resolve customer queries in a practical, helpful way to build trust and loyalty.
• Assist rollout of new tools or processes to improve efficiency.
• Onboard and develop team members for growth and confidence on the job.

Skills

Retail leadership

Customer service

Team coaching

Safety compliance

Stock management

Communication

Decision making

Job description

Join us and experience Bunnings from the other side of the counter!What’s in it for you when you’re part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave12 weeks paid parental leave, regardless of genderFun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunitiesWe’re genuinely invested in your career and no matter where you start with us, that pathway is yours to buildAbout the roleStep into a role where you’re at the heart of the store, shaping the customer experience and supporting team success every day. As a Senior Supervisor, you’ll partner closely with the leadership team to bring our store to life - making sure it’s safe, well-stocked and ready for customers. This is your chance to build on where you've come from , taking your leadership experience to the next level while developing new skills and making a real impact.At Bunnings, we’re committed to Inspiring you to give it a red hot go - whether that’s building your leadership capability, growing your career, or trying new ways of working.This is a full time role and you need to have flexibility to work morning, day and evening shifts across the 7 days of the week is required so that we can provide the best experience to our customers.We provide an adult pay rate for 18 years of age and above at $31.93 per hour for this role.What’s involvedThis is a hands-on leadership role where you’ll contribute across all parts of store operations. You’ll have the opportunity to:Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experienceSupport day-to-day store operations, including opening and closing, and stepping into site leadership when requiredCoach and guide team members on the shop floor, helping them deliver knowledgeable and helpful serviceKeep the store running smoothly through effective workforce planning, stock flow and replenishmentDrive a strong safety culture by promoting safe practices and supporting team wellbeingResolve customer queries in a practical, helpful way that builds trust and loyaltyLook for better ways of working, improving efficiency and supporting the rollout of new tools or processesPlay a key role in onboarding and developing team members, supporting their growth and confidence on the jobAbout YouYou’re someone who enjoys being part of a team and helping others succeed. You bring a practical mindset, stay calm under pressure and are confident stepping up when it counts. You’re motivated by delivering a great experience for customers, and you take pride in creating a store environment that’s organised, safe and ready for anything.You’ll thrive in this role if you:Enjoy working in a fast-paced, customer-facing environmentLead by example and take a hands-on approach to supporting your teamCommunicate clearly and build strong working relationships across the storeStay organised and can balance multiple priorities across your shiftAre open to learning, adapting and trying new ways of doing thingsTake ownership and look for opportunities to make a positive impactYou’ll be joining a collaborative team that values support, shared success and learning together.What you’ll needExperience in a retail or customer-facing leadership or supervisory roleConfidence supporting store operations, including safety, stock management and customer serviceStrong communication and teamwork skillsAbility to make decisions and solve problems in a practical wayA focus on safety and creating a positive environment for team members and customersAvailability to work across a rotating roster, including opening and closing shiftsReady to join a team where you can grow, contribute and make a real difference? Apply now and help create a store experience our customers will keep coming back for.When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:Submit an application and complete an online chat interview (20 minutes)If successful, next step includes an online video interview (15 minutes)If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)You’ll be part of a workplace where you’ll feel like you belong.We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail] .Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.About UsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.#LI-DNI