Revenue Services Manager

CitiPower and Powercor Australia; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work options

Purchased leave

Parental leave

Job summary

CitiPower and Powercor Australia is seeking a Revenue Services Manager in Melbourne to lead Recoverable Works revenue and debt recovery initiatives. You will drive strategy, ensure compliance with DOA/SOD and regulatory requirements, and lead a high-performing team focused on revenue generation and risk management.

Key duties include debt recovery ownership, credit risk oversight, and maintaining robust financial records while engaging with diverse internal stakeholders to deliver outcomes that

Qualifications

• Experience in negotiating settlements for debt balances across a broad range of customers.
• Hands-on experience across revenue services functions including revenue generation, collections/credit risk and accounts receivable.
• Previous experience in a leadership role relative to revenue services functions.
• Strong regulatory understanding relating to revenue services functions.
• Proven ability to influence outcomes across diverse stakeholder groups.

Responsibilities

• Lead end-to-end delivery of Recoverable Works revenue, including asset damage investigations and collections.
• Own the debt recovery strategy across the entire business portfolio, including asset damage, minor works, augmentation and other revenue streams.
• Ensure revenue services activities comply with internal policies, regulatory obligations, DOA, SOD, and financial control frameworks.
• Own credit risk management activities, including new retailer credit assessments, network credit support arrangements, and bad debt write-offs, in accordance with DOA.
• Ensure accurate, complete and timely record-keeping and audit trails within financial systems to support audit, risk, and assurance requirements.
• Build and maintain strong relationships with internal stakeholder groups to support revenue generation and recovery outcomes.
• Provide day-to-day leadership of the team including workload management, resource planning and operational oversight.
• Promote a high-performing, collaborative team culture and build strong stakeholder relationships across the business.

Skills

Debt recovery

Credit management

Leadership

Stakeholder engagement

Education

Bachelor's degree or significant equivalent experience

Job description

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At CitiPower and Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

An exciting opportunity has become available for a Revenue Services Manager to join our Corporate Services team.

In this leadership role, you will be responsible for driving revenue generation and recovery activities across the business, including invoicing, asset damage recovery, debt management, and collections. You will lead a high-performing team, ensuring compliance with internal policies, regulatory obligations, Delegations of Authority (DOA), Segregation of Duties (SOD), and financial control frameworks.

We’re seeking an experienced people leader with a strong background in complex debt recovery, collections, credit management, and stakeholder engagement. You'll bring strong problem-solving skills, commercial acumen, and the ability to influence outcomes across a diverse stakeholder group.

This is a fantastic opportunity for someone who can hit the ground running, lead through change, and make a meaningful impact within a critical business function. Immediate start available.

Key responsibilities

• Lead end-to-end delivery of Recoverable Works revenue, including asset damage investigations and collections.
• Own the debt recovery strategy across the entire business’ portfolio, such as asset damage, minor works, augmentation and other revenue streams.
• Ensure revenue services activities comply with internal policies, regulatory obligations, DOA, SOD, and financial control frameworks.
• Own credit risk management activities, including new retailer credit assessments, network credit support arrangements, and bad debt write-offs, in accordance with DOA.
• Ensure accurate, complete and timely record-keeping and audit trails within financial systems to support audit, risk, and assurance requirements.
• Build and maintain strong relationships with internal stakeholder groups to support effective revenue generation and recovery outcomes.
• Provide day-to-day leadership of the team including workload management, resource planning and operational oversight.
• Promote a high-performing, collaborative team culture and build strong stakeholder relationships across the business.

What you’ll need from day one

• Bachelor's degree in a relevant discipline, or significant equivalent industry experience.
• Strong understanding of regulatory and / or legislative requirements relating to revenue services functions.
• Knowledge of and prior experience in negotiating settlements for debt balances across a broad range of customers.
• Hands-on experience working across revenue services functions, such as; revenue generation, collections / credit risk and accounts receivable.
• Previous experience in a leadership role relative to revenue services functions.

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow.

Benefits

• hybrid work options
• purchased leave
• 15 weeks of gender neutral primary parental leave
• health and wellbeing subsidiary
• career development and planning opportunities
• exclusive discounts

Visit our company website to learn more .

Diversity, equity & inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180 .

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTQIA+ community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes. With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

What’s next

Please note that applications will be reviewed as they are received, and this role may close prior to the advertised closing date should a suitable candidate be identified.

To make a confidential reasonable adjustment query, please contact Nadya Kartika from the Talent team at [e-mail]

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.