Senior QA & Compliance Specialist - Hybrid

Australian Computer Society; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Free ACS membership

Employee assistance program

Job summary

Australian Computer Society in Melbourne is seeking a Senior Quality Assurance Specialist to lead QA, audits and risk management across Migration Skills Assessment and the Professional Year Program. You will keep policies audit-ready, resolve non-conformances and drive improvements to strengthen compliance and service quality.

This 12-month contract emphasizes data-driven assurance, timely reporting, and collaboration with regulators and partners.

Qualifications

• Proven ability to produce timely, accurate assurance reports and maintain version-controlled policies and records.
• Experience resolving complaints, breaches and non-conformances within required timeframes.
• Demonstrated ability to coach colleagues and strengthen compliance capability.
• Sound judgement in handling sensitive matters within delegated authority.

Responsibilities

• Lead audits, investigations and accreditation reviews.
• Coordinate risk assessments and analyse trends, controls and risk indicators.
• Investigate and resolve complaints, breaches, non-conformances and service-quality issues.
• Produce accurate assurance reports and maintain audit-ready policies, procedures and registers.
• Build trusted relationships with regulators, partners and internal stakeholders.
• Deliver training and coaching to strengthen compliance capability across Operations.
• Identify and elevate fraud, integrity and compliance concerns appropriately.
• Handle sensitive investigations confidentially, fairly and with procedural integrity.
• Use data, technology and automation to improve compliance monitoring and service quality.
• Provide quality, risk and compliance expertise for projects, new services and products.

Skills

Audits & risk management

Stakeholder engagement

Data-driven decision making

Regulatory knowledge

Tools

Audit software

Job description

Australian Computer Society in Melbourne is seeking a Senior Quality Assurance Specialist to lead QA, audits and risk management across Migration Skills Assessment and the Professional Year Program. You will keep policies audit-ready, resolve non-conformances and drive improvements to strengthen compliance and service quality.

This 12-month contract emphasizes data-driven assurance, timely reporting, and collaboration with regulators and partners.