Senior Property Manager

Dow Real Estate; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

DOW Real Estate Pty is seeking an experienced leader to own and grow our Property Management division across Melbourne. You will lead a PM team, build systems, and drive growth in rent roll, reporting to the Managing Director.

The role is in-office, full-time, with a focus on high-end residential portfolios, compliance, and exceptional customer service for landlords and tenants. We value proactive problem-solvers who can implement processes, manage KPIs, and leverage technology to scale the

Qualifications

• 5+ years managing residential portfolios in Melbourne.
• 2+ years leading a PM team.
• Registered Agent’s Representative & Estate Agent Licence preferred.
• Strong knowledge of RTA, VCAT hearings and arrears management.
• Experience with PropertyMe or similar PMS.

Responsibilities

• Lead, coach and develop a team of assistant property managers and leasing consultants.
• Oversee end-to-end management of residential portfolios with high-quality service and compliance.
• Set clear processes, delegate effectively and hold the department accountable.
• Manage arrears, maintenance, inspections, leasing and tenancy administration.
• Ensure compliance with housing laws (RTA, safety standards).
• Maintain records and streamline workflows in PropertyMe.
• Present updates to landlords and build trusted relationships.
• Contribute to business development and win new managements.
• Monitor KPIs and continually improve systems, service and results.

Skills

Residential PM leadership

Team leadership

RTA knowledge

PropertyMe

Licence holder

Tools

PropertyMe

Job description

About us
We’re a boutique, high-end residential agency with multiple offices across Melbourne, offering sales, project sales and property management under one roof. Our rent roll is growing quickly through organic growth and acquisition, and we’re looking for an experienced leader to take ownership of our Property Management division.

About the role
Reporting directly to the Managing Director, you’ll take ownership of our property management division across our Bayside and inner-north offices, leading the team, building the systems and helping grow the rent roll.

We’re looking for someone who’ll treat this department as if it were their own business. Customer service always comes first for us, and we love people who take pride in going the extra mile and are always looking for ways to improve and grow.

This is a full-time, office-based role. We don’t offer work-from-home arrangements, so please only apply if you’re looking for an in-office position.

Key responsibilities

Lead, coach and develop a team of assistant property managers and leasing consultants

Oversee end-to-end management of residential portfolios, with a focus on high-quality service and compliance

Set clear processes, delegate effectively and hold the department accountable

Manage arrears, maintenance, inspections, leasing and tenancy administration

Ensure compliance with the Residential Tenancies Act, VCAT requirements, rental minimum standards and safety obligations (gas, electrical and smoke alarms)

Keep accurate records and streamline workflows in PropertyMe

Present to landlords, provide regular portfolio updates and build trusted relationships

Contribute to business development and help win new managements

Monitor departmental KPIs and continually improve systems, service and results

What we’re looking for

5+ years managing residential portfolios in Melbourne, including 2+ years leading a PM team

Prestige or high-end property management experience highly regarded

Registered Agent’s Representative (full Estate Agent’s Licence highly regarded)

Strong working knowledge of the RTA, VCAT hearings and arrears management

PropertyMe or similar PMS experience

Organised, systems-driven and accountable leader with excellent communication skills

Current driver’s licence and own car

Strong references / history of success

Who you are

You take ownership and treat the role as your own

You put customer service first, for both landlords and tenants

You enjoy solving problems and finding a way forward

You’re always looking for ways to improve and grow

You’re a genuine team player who supports the people around you

You're honest in all ways

What’s on offer

$90,000 – $120,000 + super, depending on experience

A true leadership role with direct access to the Managing Director

A business that invests in technology, systems and marketing

A clear growth path as the rent roll expands

If this sounds like you and you’d love to grow with us, we’d love to hear from you. All applications are treated in strict confidence.