Senior Property Loss Adjuster

Achmea Australia; Sydney; Sur place; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

5 weeks’ annual leave

Salary continuance insurance

Life insurance

Novated leasing

Volunteer leave

Study allowance

Résumé du poste

Achmea Australia is seeking an Internal Loss Adjuster to manage property claims across our agricultural and commercial portfolio. The role blends desktop and onsite assessments with technical loss evaluation for timely, fair settlements.

You will review policy coverage, conduct thorough investigations, and coordinate with builders, engineers and specialists. Need 10+ years in general insurance with strong negotiation and reporting skills.

Qualifications

• Minimum 10 years’ experience in general insurance, property claims management and/or loss adjusting.
• Strong technical knowledge of property damage, construction methods, repair costs and reinstatement.
• Experience conducting both desktop and physical property assessments.
• Sound understanding of policy interpretation, coverage and claims settlement practices.
• Independently manage claims and provide technically sound recommendations.

Responsabilités

• Manage a portfolio of property claims from allocation through to resolution.
• Conduct desktop and onsite assessments of property damage, including farm buildings and infrastructure.
• Investigate claim circumstances, determine damage extent and assess repair costs.
• Review policy coverage and exclusions to support decisions.
• Prepare loss adjusting reports, scopes of work and settlement recommendations.
• Engage builders, engineers and other specialists as required.
• Negotiate repair and settlement outcomes within delegated authority.
• Ensure compliance with regulatory requirements and internal policies.
• Provide technical advice to Claims Specialists on complex matters.
• Build relationships with clients, brokers and internal stakeholders.

Connaissances

Negotiation skills

Investigation skills

Report writing

Stakeholder management

Autonomy

Travel capability

Formation

ANZIIF qualification

AICLA designation

Outils

Guidewire

Claims management software

Description du poste

About Achmea Australia

Achmea Australia is part of the globally respected Achmea Group, with a legacy of serving 10 million clients worldwide and over 17,500 dedicated employees. Since 2013, we’ve been proudly supporting Australian agribusinesses with farm-focused insurance solutions. Thousands of farmers trust us for our commitment to helping them thrive, driven by our mission to Keep Farmers Farming. With our team growing, now’s the perfect time to join us in making a real difference.

About the role

As an Internal Loss Adjuster, you will manage and assess property claims across Achmea Farm Insurance’s agricultural and commercial insurance portfolio. The role combines desktop and onsite assessments with technical expertise, accurate loss evaluations and timely settlement recommendations. You will help improve claims efficiency, reduce reliance on external loss adjusting suppliers and deliver fair, timely and commercially sound outcomes for clients.

Key responsibilities

• Manage a portfolio of property claims from allocation through to resolution.
• Conduct desktop and onsite assessments of property damage, including farm buildings, infrastructure, machinery and other insured assets.
• Investigate claim circumstances, determine the extent of damage and assess repair or replacement costs.
• Review policy coverage, applicable conditions and exclusions to support claims decisions.
• Prepare detailed loss adjusting reports, scopes of work, reserve recommendations and settlement recommendations.
• Engage and manage builders, repairers, engineers and other technical specialists as required.
• Negotiate appropriate repair and settlement outcomes within delegated authority.
• Ensure claims are managed in accordance with regulatory requirements, internal policies and service standards.
• Provide technical advice and support to Claims Specialists on complex property matters.
• Build effective relationships with clients, brokers, suppliers and internal stakeholders.
• Identify potential fraud, recovery opportunities and emerging claims risks.
• Maintain accurate claim records and reporting within internal systems.
• Contribute to continuous improvement initiatives and claims management efficiencies.
• Complete assessments and settlement recommendations accurately and within agreed service standards.
• Manage allocated claims effectively while maintaining appropriate claims governance and regulatory compliance.

What we're looking for

• Minimum 10 years’ experience in general insurance, property claims management and/or loss adjusting.
• Demonstrated experience managing and assessing property insurance claims.
• Strong technical knowledge of property damage, construction methods, repair costs and reinstatement.
• Experience conducting both desktop and physical property assessments.
• Sound understanding of insurance policy interpretation, coverage and claims settlement practices.
• Proven ability to independently manage claims and provide technically sound recommendations.
• Strong negotiation, investigation and report writing skills.
• Excellent communication and stakeholder management capabilities.
• Ability to work autonomously and manage competing priorities.
• Current Australian driver’s licence and willingness to travel.
• Experience in agricultural, rural, farm and commercial insurance claims is highly desirable.
• Knowledge of farm buildings, agricultural infrastructure, machinery and rural property risks is highly desirable.
• Relevant qualifications through ANZIIF, AICLA or equivalent are highly desirable.
• Experience managing large or complex property losses is highly desirable.
• Familiarity with Guidewire or similar claims management systems is highly desirable.

Benefits of working with Achmea:

• Competitive salary package recognising your experience and expertise
• 5 weeks’ annual leave to give you more time to recharge
• Company Paid salary continuance insurance for added peace of mind
• Company Paid Life insurance providing additional financial protection
• Novated leasing options to help you make the most of your salary
• Volunteer leave so you can give back to causes that matter to you
• Study allowance to support your ongoing learning and professional development

Equal Opportunity

Achmea Australia is committed to the principles of workplace diversity and inclusion. We strive to build a team that reflects the community we serve. We welcome applicants of all backgrounds, abilities, ages, genders, cultures, and identities, including Aboriginal and Torres Strait Islander peoples. Join us in fostering an inclusive and supportive workplace.

Privacy

Protecting your privacy and your personal information is important to us, as it is fundamental to the way we conduct business. Achmea Australia (ABN 86 158 237 702, AFSL 433 984) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in that Act. A copy of Achmea Australia’s Privacy Policy may be found at www.achmea.com.au/privacy/. If you have any questions about how Achmea collects, stores, uses and discloses your personal information, please contact us using the contact details at the end of the Privacy Statement.

Please note: We are not engaging recruitment agencies for this role.