Senior Project Officer, Community Engagement

NSW Department of Customer Service; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service is seeking a Senior Project Officer, Community Engagement to lead strategic engagement initiatives across NSW. The role focuses on strengthening the Department's connection with diverse communities and overseeing engagement programs, including the Community Voice Network.

You'll work across projects and stakeholders, developing community-focused resources and identifying opportunities to improve how the Department communicates with customers.

Qualifications

• Experience engaging with diverse communities and stakeholders.
• Ability to translate complex information into accessible materials.

Responsibilities

• Lead and coordinate community engagement projects and programs from planning through to evaluation.
• Manage and enhance the Community Voice Network to gather community insights.
• Build partnerships with community organisations, advocacy groups, government agencies and key stakeholders.
• Identify emerging issues and opportunities to improve community engagement and education activities.
• Develop, maintain, and improve a central library of engagement resources, tools and collateral.
• Translate complex information into practical, accessible community-friendly messages.
• Analyse feedback and trends to inform strategic decision-making and continuous improvement.
• Prepare reports, briefings, and recommendations for senior stakeholders.

Skills

Stakeholder engagement

Community outreach

Project management

Report writing

Job description

Senior Project Officer, Community Engagement

Grade: Grade 9/10 - The package includes base salary ranging from $133,348 to $146,945 plus employer superannuation contributions and annual leave loading

Duration: Full-time, On-going
Location: Hybrid work arrangements. Locations include Parramatta, Wollongong, Gosford, Newcastle and other regional locations will be considered. In-office attendance is required in line with Department of Customer Service (DCS) workplace expectations at an approved NSW Fair Trading office location.

Be Part of the Future of Fair Trading

At NSW Fair Trading, we've been on an exciting journey of transformation, reimagining how we deliver for the people and communities of NSW.

We're creating a more modern, responsive, and customer-focused Fair Trading, one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes for the communities we serve.

This is an exciting opportunity to join our Community Engagement team and help shape how Fair Trading connects with communities across NSW.

If you're someone who:

• Enjoys building meaningful relationships and partnerships
• Can see the bigger picture and connect strategic priorities to community needs
• Thrives on developing new ideas and turning them into practical outcomes
• Is motivated by creating positive community impact … then there's a place for you in our future.

About the role

The Senior Project Officer, Community Engagement leads the planning, coordination and delivery of strategic engagement initiatives that strengthen Fair Trading's connection with communities across NSW.

Working across a diverse range of projects and stakeholders, you'll oversee key engagement programs, coordinate the Community Voice Network, develop community-focused resources and identify opportunities to improve how Fair Trading communicates and engages with customers.

The role combines project management, stakeholder engagement, strategic thinking and community outreach, offering the opportunity to influence both current initiatives and future engagement approaches.

What you'll be doing

• Lead and coordinate community engagement projects and programs from planning through to evaluation.
• Manage and continuously enhance the Community Voice Network, ensuring it remains an effective mechanism for gathering community insights.
• Build strong partnerships with community organisations, advocacy groups, government agencies and key stakeholders.
• Identify emerging issues, gaps, and opportunities to improve community engagement and education activities.
• Develop, maintain, and continuously improve a central library of engagement resources, tools and collateral.
• Translate complex information into practical, accessible, and community-friendly resources and messages.
• Analyse feedback, insights and trends to inform strategic decision-making and continuous improvement.
• Prepare reports, briefings, and recommendations for senior stakeholders.
• Contribute to a positive, collaborative, and high-performing team culture.

What we're looking for

We're looking for someone who combines strong project delivery skills with a passion for engaging communities.

You will bring:

• Experience engaging with diverse communities, including older people, young people, people with disabilities, Aboriginal and Torres Strait Islander communities, and culturally and linguistically diverse (CALD) communities.
• The ability to communicate with confidence and professionalism across a wide range of audiences across the community and within our organisation.
• Demonstrated empathy, cultural awareness and the ability to build trust and rapport with people from a broad range of backgrounds and lived experiences.
• Confidence representing an organisation in public forums, including community events, workshops, presentations and stakeholder meetings.
• Experience facilitating webinars, information sessions, consultations, or other virtual engagement activities.
• Strong verbal communication and public speaking skills, with the ability to communicate complex information clearly, sensitively, and effectively.

Why join us?

• Influence how NSW Fair Trading engages with communities across NSW.
• Take ownership of key engagement programs and networks.
• Develop innovative approaches that improve community outcomes.
• Work with passionate people who are committed to making a difference.
• Help shape the future of community engagement at NSW Fair Trading.

Essential requirements

To be considered for roles in the NSW public sector, applicants must:

• Be NSW residents or willing to relocate.
• Hold appropriate working rights for the type of employment offered:
  -Ongoing (permanent) roles require Australian citizenship or permanent residency.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation.

Closing Date: Sunday, 15 November 2026 at 11:59 pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process