Senior Project Officer - ADR Strategy and Capability

Court-Services-Victoria; Victoria; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Fitness passport

Career development opportunities

Supportive team culture

Job summary

Court Services Victoria is seeking a Senior Project Officer to drive ADR strategy and capability initiatives within VCAT. You will coordinate defined projects, develop practical implementation plans, and monitor progress against milestones, reporting to the Program Manager and ADR Division leadership.

You will lead stakeholder engagement across VCAT divisions and external partners, contributing to capability uplift and continuous improvement to strengthen ADR practice across the organisation.

Qualifications

• Experience supporting complex programs in a public sector or similar complex environment.
• Strong strategic thinking, planning and problem-solving capability.
• Experience supporting organisational change, capability uplift or continuous improvement initiatives.

Responsibilities

• Coordinate the delivery of defined initiatives and workstreams arising from VCAT's ADR Strategy and related priorities.
• Develop and maintain practical implementation plans, deliverables, actions and milestones; monitor progress against outcomes and timeframes.
• Progress assigned work proactively, coordinating inputs and escalating issues requiring direction to the Program Manager or Executive Director.
• Prepare high-quality reports, briefings, presentations and governance documentation for executive decision-making.
• Coordinate stakeholder engagement across VCAT divisions and with external partners; secure commitment to actions.
• Contribute to the design and delivery of capability, change and continuous improvement initiatives to strengthen ADR practice across VCAT.

Skills

ADR practice familiarity

Accreditation frameworks

Systems thinking

Synthesis across disciplines

Collaborative work style

Delivery of quality outcomes

Education

Program/change management qualification

ADR accreditation

Job description

About UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.VCATThe Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.About the RoleThe Senior Project Officer - ADR Strategy and Capability supports the implementation of VCAT's Appropriate Dispute Resolution (ADR) Strategy and associated organisational capability and reform initiatives.Working closely with the Program Manager - ADR Strategy and Capability, and in collaboration with the Head and Deputy Head of the ADR Division, the role coordinates the delivery of defined projects, initiatives and workstreams that contribute to VCAT's strategic ADR priorities.Key accountabilities include:Coordinating the delivery of defined initiatives and workstreams arising from VCAT's ADR Strategy and associated capability and reform priorities.Developing and maintaining practical implementation plans, deliverables, actions and milestones for assigned initiatives, and actively monitoring progress against agreed outcomes and timeframes.Progressing assigned work proactively, coordinating contributions from others and address emerging risks, issues and dependencies, escalating matters requiring direction or decision to the Program Manager or Executive Director as appropriate.Preparing high-quality reports, briefings, presentations and governance documentation, drawing on relevant information and analysis to support executive decision-making and oversight.Coordinating stakeholder engagement and consultation across VCAT divisions and with external partners, building productive relationships, navigating competing priorities and securing commitment to agreed implementation actions.Contributing to the design and delivery of capability, change and continuous improvement initiatives that strengthen ADR practice and its integration across VCAT.This is a fixed term opportunity for 2years.About YouThe ideal candidate will have demonstrated experience supporting complex programs or strategic initiatives in a public sector, justice or similar complex environment. You will have proven strong strategic thinking, planning and problem-solving capability together with experience supporting organisational change, capability uplift or continuous improvement initiatives.You will be able to demonstrate:familiarity with ADR practice or accreditation frameworks, or the ability to rapidly acquire domain knowledgewell-developed systems thinking to consider the wider context or situations and break them into smaller parts to gain better insightsproven ability to synthesise ideas and concepts across diverse disciplinesexperience working in a highly collaborative environment, encouraging and inspiring otherssuperior commitment to the delivery of quality outcomesQualificationsA qualification in program, project or change management and/or mediation or ADR accreditation is desirableBenefitsA strong sense of belonging to a collaborative team with strong support among colleagues.Access to purchase a 'fitness passport' supporting your health and wellbeing with access to gyms at a discounted rateA sense of purpose helping those within the community access fair and efficient justiceCareer development opportunitiesHow to applyClick the `Apply Now' button, ensuring you include the following in your application:resumea short cover letterOther informationCourt Services Victoria(CSV) has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.We aim to create a workforce that reflects the community in which we live.If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.