Senior Program Officer, Cnfd Program Support

Department Of Families, Fairness And Housing; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department Of Families, Fairness And Housing is seeking a capable program support officer to assist Complex Needs and Forensic Disability initiatives in Victoria. The role focuses on quality assurance, program compliance and systemic improvement through analysis and guidance.

You will liaise with policy teams, service providers and community organisations, prepare practice guidance, respond to information requests promptly and exercise sound judgement in a complex, dynamic environment.

Qualifications

• Experience with complex needs and forensic disability programs.
• Ability to analyse issues and develop practice guidance.
• Capacity to manage relationships with stakeholders and providers.

Responsibilities

• Develop operational advice and program initiatives aligned with strategic directions.
• Establish strong bonds with funded providers and departmental staff.
• Coordinate with internal and external stakeholders to implement and improve programs.

Skills

Quality assurance

Program compliance

Stakeholder management

Policy liaison

Job description

THE ROLE The purpose of this position is to provide program support functions for Complex Needs and Forensic Disability programs funded and delivered by the Department, by undertaking a range of tasks associated with quality assurance, program compliance and systemic improvement in relation to people with complex needs and forensic disability. This is achieved through analysis of issues and preparation of practice guidance and advice. The role is also responsible for liaison with external bodies and ensuring information requested is responded to in a timely manner. The role operates within a complex and dynamic environment that requires capacity to exercise sound judgement, and the ability to proactively develop and maintain effective relationships with key stakeholders. ACCOUNTABILITIES INCLUDE

• Develop operational advice and program initiatives that meet the department's strategic directions for managing and delivering high quality services.
• Form a robust understanding of complex needs and forensic disability programs and establish strong bonds with funded providers and operational staff within the department.
• Manage relationships with internal and external stakeholders including policy teams, service providers, and community organisations to facilitate effective program implementation and ongoing improvement based on stakeholder feedback.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.