Senior Production Systems Engineer - Reliability & Leadership

Fortescue; Western Australia; On-site; AUD 110,000 - 150,000; Full time

Job summary

Fortescue, a West Australian company with a global green solutions focus, seeks an experienced Senior Software Engineer for Production Systems in its Perth office. You will lead complex incidents, drive root-cause analysis, and deliver long-term improvements across software, infrastructure and operations.

You will mentor colleagues, collaborate with engineering, product and operations teams, and enhance monitoring, diagnostics and support processes to strengthen production reliability.

Qualifications

• Significant experience in software engineering, production engineering, technical support or a related technical discipline.
• Demonstrated ability to independently investigate and resolve complex software and production system issues.
• Strong debugging and troubleshooting skills across software, operating systems, networks and system integrations.
• Experience using logs, telemetry, monitoring and diagnostic tools to identify root causes.
• Sound technical judgement and the ability to make informed decisions in high-pressure operational environments.
• Experience collaborating across multidisciplinary teams to resolve technical issues and deliver engineering improvements.
• Proven technical leadership capabilities, including mentoring, knowledge sharing and improving engineering practices.
• Strong written and verbal communication skills, with the ability to explain complex technical information to diverse audiences.
• Familiarity with autonomous systems, fleet management, mining operations or safety-critical software is highly desirable.
• Experience with technologies such as C#, TypeScript, C++, Linux, networking, containers or distributed systems is desirable.

Responsibilities

• Lead complex production incidents, defect investigations and root cause analysis to deliver effective resolutions.
• Own escalated technical issues from triage through to verified resolution, ensuring clear accountability and follow-through.
• Diagnose issues across software applications, services, infrastructure, data and system interfaces.
• Develop and implement sustainable solutions, including software fixes, configuration changes and improved operational practices.
• Collaborate with Engineering, Product, Integration, Verification and Operations teams to resolve technical challenges.
• Communicate technical findings, risks, progress and solutions clearly to customers and internal stakeholders.
• Identify recurring issues and translate operational insights into engineering improvements.
• Improve system reliability through enhanced monitoring, diagnostic tools, documentation and support processes.
• Provide technical guidance and mentoring to colleagues, promoting consistent engineering and investigation practices.
• Contribute to technical design discussions and continuous improvement initiatives to strengthen production systems.

Skills

Software engineering

Production systems

Troubleshooting

Root cause analysis

Mentoring

Cross-functional collaboration

Stakeholder communication

Tools

C#

TypeScript

C++

Linux

Networking

Containers

Distributed systems

Job description

Fortescue, a West Australian company with a global green solutions focus, seeks an experienced Senior Software Engineer for Production Systems in its Perth office. You will lead complex incidents, drive root-cause analysis, and deliver long-term improvements across software, infrastructure and operations.

You will mentor colleagues, collaborate with engineering, product and operations teams, and enhance monitoring, diagnostics and support processes to strengthen production reliability.