Senior Software Engineer - Production Systems

Fortescue; Western Australia; On-site; AUD 110,000 - 150,000; Full time

Job summary

Fortescue, a West Australian company with a global green solutions focus, seeks an experienced Senior Software Engineer for Production Systems in its Perth office. You will lead complex incidents, drive root-cause analysis, and deliver long-term improvements across software, infrastructure and operations.

You will mentor colleagues, collaborate with engineering, product and operations teams, and enhance monitoring, diagnostics and support processes to strengthen production reliability.

Qualifications

• Significant experience in software engineering, production engineering, technical support or a related technical discipline.
• Demonstrated ability to independently investigate and resolve complex software and production system issues.
• Strong debugging and troubleshooting skills across software, operating systems, networks and system integrations.
• Experience using logs, telemetry, monitoring and diagnostic tools to identify root causes.
• Sound technical judgement and the ability to make informed decisions in high-pressure operational environments.
• Experience collaborating across multidisciplinary teams to resolve technical issues and deliver engineering improvements.
• Proven technical leadership capabilities, including mentoring, knowledge sharing and improving engineering practices.
• Strong written and verbal communication skills, with the ability to explain complex technical information to diverse audiences.
• Familiarity with autonomous systems, fleet management, mining operations or safety-critical software is highly desirable.
• Experience with technologies such as C#, TypeScript, C++, Linux, networking, containers or distributed systems is desirable.

Responsibilities

• Lead complex production incidents, defect investigations and root cause analysis to deliver effective resolutions.
• Own escalated technical issues from triage through to verified resolution, ensuring clear accountability and follow-through.
• Diagnose issues across software applications, services, infrastructure, data and system interfaces.
• Develop and implement sustainable solutions, including software fixes, configuration changes and improved operational practices.
• Collaborate with Engineering, Product, Integration, Verification and Operations teams to resolve technical challenges.
• Communicate technical findings, risks, progress and solutions clearly to customers and internal stakeholders.
• Identify recurring issues and translate operational insights into engineering improvements.
• Improve system reliability through enhanced monitoring, diagnostic tools, documentation and support processes.
• Provide technical guidance and mentoring to colleagues, promoting consistent engineering and investigation practices.
• Contribute to technical design discussions and continuous improvement initiatives to strengthen production systems.

Skills

Software engineering

Production systems

Troubleshooting

Root cause analysis

Mentoring

Cross-functional collaboration

Stakeholder communication

Tools

C#

TypeScript

C++

Linux

Networking

Containers

Distributed systems

Job description

About Us

Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives.

Our Opportunity

Work Location: Perth Office - Fortescue's Perth office is located on the traditional lands of the Whadjuk people.

Roster: Monday to Friday including on call requirements

We are seeking an experienced Senior Software Engineer, Production Systems to join our team and play a key role in ensuring the reliability, performance and continuous improvement of Fortescue's autonomous systems.

In this hands-on technical leadership role, you will lead complex investigations, resolve production issues and deliver long-term engineering improvements. Working closely with customers, site teams and engineering specialists, you will drive technical solutions, mentor colleagues and help strengthen the reliability and supportability of our production systems.

Key Responsibilities

• Lead complex production incidents, defect investigations and root cause analysis to deliver effective resolutions
• Own escalated technical issues from triage through to verified resolution, ensuring clear accountability and follow-through
• Diagnose issues across software applications, services, infrastructure, data and system interfaces
• Develop and implement sustainable solutions, including software fixes, configuration changes and improved operational practices
• Collaborate with Engineering, Product, Integration, Verification and Operations teams to resolve technical challenges
• Communicate technical findings, risks, progress and solutions clearly to customers and internal stakeholders
• Identify recurring issues and translate operational insights into engineering improvementsImprove system reliability through enhanced monitoring, diagnostic tools, documentation and support processes
• Provide technical guidance and mentoring to colleagues, promoting consistent engineering and investigation practices
• Contribute to technical design discussions and continuous improvement initiatives to strengthen production systems.

Qualifications and Experience

• Significant experience in software engineering, production engineering, technical support or a related technical discipline
• Demonstrated ability to independently investigate and resolve complex software and production system issues
• Strong debugging and troubleshooting skills across software, operating systems, networks and system integrations
• Experience using source code, logs, telemetry, monitoring and diagnostic tools to identify root causes
• Sound technical judgement and the ability to make informed decisions in high-pressure operational environments
• Experience collaborating across multidisciplinary teams to resolve technical issues and deliver engineering improvements
• Proven technical leadership capabilities, including mentoring, knowledge sharing and improving engineering practices
• Strong written and verbal communication skills, with the ability to explain complex technical information to diverse audiences
• Familiarity with autonomous systems, fleet management, mining operations or safety-critical software is highly desirable
• Experience with technologies such as C#, TypeScript, C++, Linux, networking, containers or distributed systems is desirable.

Our Commitment

Fortescue is deeply committed to providing a safe culture that builds respect, fosters inclusiveness, and values diversity. We celebrate individual strengths and team members from all backgrounds are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with across the world. Diverse backgrounds include First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.