Senior Product Specialist

Career Advocate; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Two mobile plans

Additional leave

Blended working model

Chatswood office

Job summary

Career Advocate in Sydney is seeking a product leader to drive development, delivery and life-cycle management across a telecommunications portfolio. You will take initiatives from assessment through to implementation, launch and post-launch review, while collaborating with internal teams and partners to deliver customer-focused outcomes.

You will own opportunities, guide roadmap and business cases, manage go-to-market delivery, plan testing, coordinate content and ensure compliance with

Qualifications

• Own opportunities and contribute to the product roadmap.
• Develop commercial analysis, pricing and business cases.
• Lead development and go-to-market delivery for initiatives from requirements to launch.
• Plan and manage implementation milestones, dependencies and risks.
• Coordinate testing, release-readiness and defect resolution.
• Ensure customer journeys, content and partner instructions align with requirements.

Responsibilities

• Identify product opportunities and contribute recommendations to the product roadmap.
• Develop commercial analysis, pricing and promotion recommendations, and support business cases.
• Lead product development and go-to-market delivery for assigned initiatives, including requirements, business rules and acceptance criteria.
• Manage implementation plans, milestones, dependencies, risks and stakeholder updates.
• Plan and lead user acceptance testing, coordinate defect resolution and provide release-readiness recommendations.
• Coordinate customer journeys, website content, notifications, FAQs, support materials and partner instructions.

Skills

Product ownership

Commercial analysis

Pricing analysis

Requirements translation

Stakeholder management

User acceptance testing

Tools

Microsoft Excel

Project management tools

AI tools

Job description

You'll lead product development, delivery and in-life management across a telecommunications portfolio. Reporting to the Head of Product, you'll take assigned initiatives from opportunity assessment and commercial analysis through to implementation, launch and post-launch review. You'll work closely with internal teams and external partners to develop and deliver products and services that meet customer needs and business priorities. This is a broad, hands-on role in a small team where you'll manage multiple responsibilities, work independently and collaborate with colleagues and partners to deliver outcomes.

Key responsibilities

Identify product opportunities and contribute recommendations to the product roadmap.

Develop commercial analysis, pricing and promotion recommendations, and support business cases.

Lead product development and go-to-market delivery for assigned initiatives, including requirements, business rules and acceptance criteria.

Manage implementation plans, milestones, dependencies, risks and stakeholder updates.

Plan and lead user acceptance testing, coordinate defect resolution and provide release-readiness recommendations.

Coordinate customer journeys, website content, notifications, FAQs, support materials and partner instructions.

Validate product configurations, business rules and customer-facing legal and rate documents against approved requirements.

Review marketing materials for accuracy and consistency with approved product details.

Monitor competitor activity, market developments and product performance, and recommend improvements.

Manage assigned products in life, including investigating issues and developing improvement or decommissioning plans.

About you

Demonstrated experience owning product development, implementation and in-life management.

The ability to understand technical product specifications and translate them into clear business requirements and customer outcomes.

Strong commercial and analytical skills, including pricing analysis and business cases.

Experience planning and coordinating user acceptance testing.

Clear written communication and excellent attention to detail.

Proficiency with Microsoft Office, particularly Excel, as well as project management and AI tools.

The ability to manage varied responsibilities independently while collaborating effectively with colleagues and partners.

A proactive, customer-centric approach and a passion for technology.

A broad role with involvement across a telecommunications product portfolio.

The opportunity to build skills across product development, delivery and in-life management.

A blended working model, combining in-person collaboration at the Chatswood office with flexible working options.

Staff benefits, including access to up to two mobile plans and additional leave to help top up a low annual leave balance.