Senior Product Manager, Instalments as a Service

Narooma; Sydney; Hybrid; AUD 180,000 - 230,000; Full time

Job summary

CommBank is seeking a Senior Product Manager for Instalments as a Service to lead the strategy for the bank’s instalments capability and drive cross-functional initiatives. You will shape propositions, collaborate with Technology and risk teams, and deliver end-to-end instalment features that improve customer outcomes and business growth.

You’ll work with stakeholders across Technology, Analytics, Risk and Compliance to ensure alignment with OKRs and governance, while maintaining a reliable,

Qualifications

• Significant product management experience and a track record of setting and executing product strategy.
• Ability to shape capability and propositions across multiple functions and stakeholder groups.
• Strong customer outcome focus with the ability to translate insights into priorities.

Responsibilities

• Lead the strategy for instalments capability across functions and scale beyond a single product.
• Redefine everyday spending by building new propositions for emerging customer needs.
• Keep instalments capability reliable with a resilient service for 500k+ customers.
• Own end-to-end delivery of instalments features from discovery to release and optimisation.
• Define clear business requirements and prioritise work aligned to customer, risk and commercial outcomes.
• Operate within the Product Model and Pace frameworks to support squad delivery of OKRs.
• Lead technology and operational risk incident management and strengthen controls.

Skills

Product strategy

Stakeholder management

Delivery leadership

Customer insights

Job description

Senior Product Manager - Instalments as a Service

• Lead the strategy for the Bank’s instalments capability, defining how it works across functions and scales beyond a single product.
• Help redefine everyday spending by building new propositions that meet emerging customer needs.
• Keep our instalments capability reliable, by running a resilient service that supports over half a million customers.

Do Work That Matters

Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services (RBS) supports more than 10 million personal and small business customers with market-leading products, services and digital experiences. Within RBS, our Consumer Spending crew is reimagining how customers pay, borrow, and manage their everyday spending. Join a team where you'll have a positive impact on customers' lives and build a rewarding career.

See yourself in our team

The Consumer Spending Crew has end‑to‑end responsibility for CommBank’s retail credit cards and our key consumer spending propositions, including our Buy Now, Pay Later (BNPL) product StepPay. Within Consumer Spending, our cross‑functional Instalments as a Service squad owns the instalments platform that powers StepPay and is evolving how it can extend to new customers and use cases.

As Senior Product Manager, you'll set the strategic direction for how customers access flexible financing via instalments whenever and wherever they need it and partner closely with Technology and dependent crews to bring this to life.

• Lead the development and refinement of new customer use cases and propositions, drawing on Voice of Customer feedback and working with product areas across the Bank.
• Leverage market and competitor insights and data to recommend new propositions and enhancements.
• Own end-to-end delivery of instalments features, that enhance customer experiences and drive business growth, from discovery through to release and optimisation.
• Define clear business requirements and prioritise work aligned to customer, risk and commercial outcomes.
• Operate within the Product Model and Pace frameworks to support the squad delivering outcomes against our OKRs.
• Lead technology and operational risk incident management, uplifting controls where required.
• Build strong relationships with stakeholders across Technology, Analytics, Risk, Legal, Compliance and other Product areas.

We're interested in hearing from:

A strategic product leader who can define a vision and drive it forward with multiple stakeholders, while staying close to delivery. You:

• Have significant product management experience and a track record of setting and executing product strategy.
• Are confident shaping capability and propositions across multiple functions and stakeholder groups.
• Have strong customer outcome focus, with the ability to translate customer insights and performance data into clear priorities and decisions.
• Are able to balance customer, risk and commercial considerations when making product decisions.
• Partner effectively with Technology to understand systems and processes.
• Have strong delivery discipline with the ability to manage detail, coordinate workstreams and keep priorities moving at pace.
• Communicate and influence with impact across governance forums and leadership teams.
• Navigate risk, regulatory and governance requirements with sound judgement.

Working with us:

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds, and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support, please contact 1800 989 696.