Product Manager - Instalments as a Service

Narooma; New South Wales; À distance; AUD 100 000 - 140 000; Plein temps

Résumé du poste

CommBank is seeking a Product Manager to own the day-to-day delivery of the instalments capability and related customer propositions. You will work with Technology to maintain reliable services for customers and shape improvements that deliver real value.

You will identify opportunities, monitor market trends, and manage end-to-end delivery from discovery through to release and optimisation, collaborating with cross-functional teams to meet OKRs and drive growth.

Qualifications

• Proven product management experience across customer-facing and back-end tech domains.
• Strong delivery background with track record of end-to-end product delivery.
• Customer-focused with ability to use insights to improve outcomes.
• Ability to partner with Technology and cross-functional teams to deliver value.

Responsabilités

• Oversee day-to-day delivery of instalments capabilities and related customer propositions.
• Define clear business requirements to unlock customer, risk and commercial outcomes.
• Manage end-to-end release and optimisation of instalments features.
• Handle product inquiries, incidents and frontline support to ensure smooth operations.
• Work within the Product Model and Pace frameworks to achieve OKRs.
• Build relationships with Technology, Analytics, Risk, Legal and other Product areas.

Connaissances

Product management

Delivery experience

Customer focus

Stakeholder collaboration

Cross-functional teamwork

Description du poste

Product Manager

• Manage the day-to-day delivery of our instalments capability, enhancing propositions that improve outcomes for customers.
• Help redefine everyday spending by building new propositions that meet emerging customer needs.
• Keep our instalments capability reliable, by running a resilient service that supports over half a million customers.

Do Work That Matters

Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services (RBS) supports more than 10 million personal and small business customers with market-leading products, services and digital experiences. Within RBS, our Consumer Spending crew is reimagining how customers pay, borrow, and manage their everyday spending. Join a team where you'll have a positive impact on customers' lives and build a rewarding career.

See yourself in our team

The Consumer Spending Crew has end-to-end responsibility for CommBank’s retail credit cards and our key consumer spending propositions, including our Buy Now, Pay Later (BNPL) product StepPay. Within Consumer Spending, our cross-functional Instalments as a Service squad owns the instalments platform that powers StepPay and is evolving how it can extend to new customers and use cases.

As Product Manager, you'll own the day-to-day management of our instalments capability, partnering with Technology to keep out products performing while shaping improvements that deliver real value for customers.

• Identify, develop and refine customer propositions, drawing on Voice of Customer feedback and working with product areas across the Bank.
• Monitor the product marketplace, trends and competitors, recommending new propositions and enhancements.
• Manage end-to-end delivery of instalments features, that enhance customer experiences and drive business growth, from discovery through to release and optimisation.
• Define clear business requirements that unlock customer, risk and commercial outcomes.

• Oversee release and change management, to safely enable the desired customer and business outcomes.

• Manage complex product enquiries and complaints, supporting customers and frontline.
• Operate within the Product Model and Pace frameworks to support the squad delivering outcomes against our OKRs.
• Manage operational risk incidents and issues, uplifting controls where required.
• Build strong relationships with stakeholders across Technology, Analytics, Risk, Legal, Compliance and other Product areas.

We're interested in hearing from:

Those with a strong delivery background who enjoy running and improving a product and working closely with Technology and partner teams. You:

• Have solid product management experience with a strong delivery background across both customer-facing and back-end technology domains.
• Have a strong customer outcome focus, using customer insight and performance data to continuously improve the product.
• Are confident managing enquiries, incidents, complaints and the ongoing day-to-day of a product with sound judgement.
• Partner closely with Technology to understand systems and processes.
• Collaborate effectively within a cross-functional squad and with partner teams.

Working with us:

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds, and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support, please contact 1800 989 696.

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