Senior Product Manager

HotDoc; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Health & Wellbeing Program

Learning & Development budget

Parental leave benefits program

Melbourne HQ events

EAP for all employees

Career and Strengths Coaching

Job summary

HotDoc is seeking a Senior Product Manager for Practice Intelligence in Australia. You will own discovery, strategy, and a multi-quarter roadmap, partnering with a PM to define delivery and ensure commercial impact across GP SaaS.

Lead a product trio, drive continuous discovery with practice managers, GPs, and front-desk staff, and shape AI-powered offerings with a strong focus on pricing, monetisation and retention.

Qualifications

• Substantial product management experience in B2B SaaS.
• Experience owning a product strategy and multi-quarter roadmap.
• AI/LLM product experience with measurable output quality and cost forecasting.
• Independent discovery in ambiguous problem spaces.
• Comfort using data from BI tools for strategic decisions.
• Experience partnering with Sales and Customer Success, and mentoring PMs.

Responsibilities

• Own Practice Intelligence product strategy and a validated, sequenced 12-month roadmap.
• Lead the product trio to set direction and decide what goes to delivery.
• Run continuous discovery with GP clinics, reception staff, and patients.
• Turn ideas into build-ready work: research, prototyping with Design, scoping with Engineering, PRD and go/no-go.
• Set baselines/targets for churn, seat growth and ARPU; show roadmap impact.
• Contribute to pricing, packaging and tiering with Sales, Marketing and Finance.
• Analyze data (SQL/BI) to size opportunities and decide what to stop.
• Shape AI-powered products for clinics and cost considerations.
• Mentor associate and junior PMs on discovery and prioritisation.

Skills

Product strategy

Roadmap governance

AI/LLM products

Discovery & research

Data-driven decisions

Pricing & packaging input

Cross-functional leadership

Tools

SQL

Metabase

Job description

About us

At HotDoc, our purpose is to improve the healthcare experience for everyone in Australia, by improving the way patients and doctors communicate. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.

The role

Practice Intelligence is the mission based team responsible for GP SaaS — HotDoc's largest revenue line, and the product practice managers, reception staff and GPs rely on every day to run their practice and engage with their patients. Our mission is to transform how practices operate: modernising GP SaaS, finding where we help clinics grow revenue or save admin time, and harnessing AI to improve the care experience for clinics and patients.

As Senior Product Manager, you'll own discovery, product strategy and the roadmap for Practice Intelligence, with a strong commercial lens. You'll work alongside the team's Product Manager, who owns delivery of validated bets — you decide what the team should build next and why, and they make sure it ships.

Why this role matters

Decisions on this roadmap directly affect whether clinics stay with HotDoc, how many seats they hold and what they pay. You'll hold the question of what GP SaaS should become, balancing regulatory, partner and keep-the-lights-on work against the growth bets clinics, Sales and Marketing are asking for and your view feeds into HotDoc's product strategy with the CPO.

What you’ll do

• Own the Practice Intelligence product strategy and a validated, sequenced roadmap up to 12 months, and show the trade-offs.
• Lead the product trio to set the team’s direction, make trade-offs and decide what goes to delivery.
• Run continuous discovery with practice managers, reception staff, GPs and patients
• Take ideas from opportunity to build-ready: research, prototyping with Design, scoping with Engineering, PRD and a clear go or no-go.
• Set baselines and targets for churn, seat growth and ARPU, and show how the roadmap moves them.
• Lead product input to pricing, packaging and tiers with Sales, Marketing and Finance.
• Pull and analyse your own data (SQL, Metabase or similar) to size opportunities, set targets and decide what to stop.
• Shape AI-powered products for clinics — including how output quality is evaluated and what they cost to run.
• Mentor associate and junior PMs on discovery, research and prioritisation.

What you’ll bring

• Substantial product management experience, mostly in B2B SaaS, including owning a product strategy and multi-quarter roadmap.
• A track record of scaling and monetising a B2B SaaS product — pricing, trial-to-paid conversion, retention and growing revenue from existing customers.
• AI or LLM-powered products you've shipped to paying customers, including measuring output quality with evals and forecasting running costs against pricing and margin.
• Independent discovery in ambiguous problem spaces, turned into build-ready work.
• Comfort pulling and reviewing data from a BI tool, and using it for strategic and commercial decisions.
• Experience partnering with Sales and Customer Success, and mentoring other PMs.
• Clear written communication, and an AI-first way of working with judgement about when AI output is good enough to use.

Bonus points

• Healthcare or health technology experience, ideally primary care or clinic workflows.
• Regulated workflows such as Medicare billing, patient consent, privacy or health information handling.
• Clinical experience, or a track record of earning clinicians’ trust in a clinically dominated setting
• Designing product packaging and tiered pricing.
• Third-party platform integrations, ideally practice management software such as Best Practice or Medical Director.

Why HotDoc

• Flexibility to work from home and from our Melbourne HQ.
• Access to our comprehensive Health & Wellbeing Program.
• A generous Learning and Development budget.
• Parental leave benefits program, including paid baby sleep school, first aid courses and EAP for primary and secondary caregivers.
• Company-wide events at our Melbourne HQ several times a year.
• Private and confidential EAP for all employees from day one.
• In-house Career and Strengths Coaching.