Senior Process Improvement Lead

Softtest Pays Pty Ltd; Australie; Sur place; AUD 110 000 - 150 000; Plein temps

Résumé du poste

NDIA is seeking an EL1 Process Improvement Specialist to lead complex service design initiatives across the organisation. The role entails directing teams, managing contractors, and resolving issues and risks across detailed, high-impact activities.

You will lead current-state mapping, time and motion studies, and stakeholder engagements to drive effective process redesign and continuous improvement. Priorities may evolve with changing program needs.

Qualifications

• Experience leading process improvement initiatives in complex service environments.
• Ability to map current-state processes and identify bottlenecks.
• Strong stakeholder engagement and negotiation skills.

Responsabilités

• Undertake current-state process mapping of participant pathways and back-of-house functions.
• Develop and execute time and motion studies to analyze handling times.
• Facilitate engagements with end-users to understand experiences and pain points.
• Collect and analyse data sources to develop recommendations for process improvements.
• Collaborate with service design, business analysts, UI/UX designers and stakeholders to drive viable solutions.
• Support testing programs with end-users to validate improvements and manage backlog.
• Coach team members on best practice process design and optimisation.

Connaissances

Leadership

Stakeholder management

Process mapping

Data analysis

Time and motion studies

Cross-functional collaboration

Change management

Outils

MS Excel

Visio

Description du poste

NDIA is seeking an EL1 Process Improvement Specialist to lead complex service design initiatives across the organisation. The role entails directing teams, managing contractors, and resolving issues and risks across detailed, high-impact activities.

You will lead current-state mapping, time and motion studies, and stakeholder engagements to drive effective process redesign and continuous improvement. Priorities may evolve with changing program needs.