Hybrid Senior Service Designer & Process Improvement Lead

DFP Recruitment; Brisbane; Híbrido; AUD 96 000 - 126 000; Tempo integral

Resumo da oferta

DFP Recruitment seeks an EL1 Service Designer / Process Improvement Specialist to lead service improvement initiatives across multiple Brisbane-area locations. Hybrid work is available, with a 12-month assignment and a daily rate of $602.55 plus super.

You will map current and future states, analyse data, run workshops, and collaborate with senior stakeholders to deliver practical improvements and enhanced user experiences.

Qualificações

• Proven experience delivering service design and process improvement initiatives within complex environments.
• Strong capability in current-state and future-state process mapping and improvement recommendations.
• Experience analysing qualitative and quantitative data for process and service improvements.
• Experience facilitating user engagement, workshops, interviews and stakeholder consultation.
• Ability to lead complex projects, manage priorities and mitigate risks.

Responsabilidades

• Undertake current-state and future-state process mapping to identify inefficiencies and improvement opportunities.
• Conduct process analysis, time and motion studies and performance assessments.
• Analyse qualitative and quantitative data to identify trends and risks to service delivery.
• Facilitate workshops, interviews and co-design activities to understand user experiences.
• Collaborate with multidisciplinary teams to develop and implement practical solutions.
• Support user testing programs and maintain continuous improvement backlogs.
• Lead complex work under broad direction and guide team members on process design.
• Provide guidance on process design, optimisation and continuous improvement practices.

Conhecimentos

Service design

Process improvement

Stakeholder engagement

Workshop facilitation

Data analysis

User testing

Project leadership

Communication skills

Ferramentas

Miro

FigJam

Visio

Lucidchart

Figma

Descrição da oferta de emprego

DFP Recruitment seeks an EL1 Service Designer / Process Improvement Specialist to lead service improvement initiatives across multiple Brisbane-area locations. Hybrid work is available, with a 12-month assignment and a daily rate of $602.55 plus super.

You will map current and future states, analyse data, run workshops, and collaborate with senior stakeholders to deliver practical improvements and enhanced user experiences.