Senior Process Engineer, 12-Month FTC

Australia and New Zealand Banking Group Limited; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Australia and New Zealand Banking Group Limited in Melbourne is seeking an experienced Project Manager to lead the Complaints Uplift Program, delivering strategic projects that strengthen complaints handling and risk uplift, ensuring regulatory and customer outcomes.

The role involves partnering with senior leaders across Retail, Commercial and Risk, translating regulatory requirements into actionable plans, and delivering governance and reporting for executives.

Qualifications

• Proven experience managing large-scale projects or transformation initiatives in financial services.
• Strong understanding of non-financial risk, risk frameworks and regulatory change.
• Excellent project delivery capabilities: planning, governance, stakeholder engagement and reporting.
• Strong analytical and problem-solving skills to navigate complexity and ambiguity.
• Experience working with senior executives and influencing multiple stakeholder groups.
• Excellent verbal and written communication for executive-level papers and reporting.
• Collaborative approach and passion for driving meaningful organisational change.

Responsibilities

• Lead the end-to-end delivery of projects within the Complaints Uplift Program, ensuring objectives, timelines and outcomes are achieved.
• Translate business and regulatory requirements into practical delivery plans and measurable outcomes.
• Drive initiatives that strengthen complaints handling capabilities and support non-financial risk uplift across the organisation.
• Ensure projects align with ANZ’s delivery frameworks, risk management standards and regulatory obligations.
• Build strong relationships with senior leaders across Retail, Commercial and Private Banking, as well as technology and risk teams.
• Manage project governance, risks, dependencies and reporting to maintain delivery momentum.
• Prepare high-quality updates and presentations for executives, governance forums and key stakeholders.
• Contribute to positive customer outcomes through the successful implementation of regulatory and business change initiatives

Skills

Project delivery

Risk management

Regulatory change

Stakeholder engagement

Executive reporting

Communication

Job description

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Senior Process Engineer, 12-Month FTC

Department: GO - Transformation Office - TDH

Division: Group Operations

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

We’re looking for an experienced Project Manager to play a key role in delivering one of ANZ’s most significant regulatory and customer outcome initiatives. Working within the Complaints Uplift Program, you’ll lead the delivery of strategic projects designed to strengthen ANZ’s complaints management capability, support compliance with ASIC Regulatory Guide 271, and improve outcomes for our customers.

This is an opportunity to influence meaningful change across the organisation, partnering with senior stakeholders to drive complex initiatives that enhance risk management practices and deliver sustainable customer-focused outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12-Month Fixed Term Contract
Role Location: Melbourne or Brisbane
Work Hours: Full-Time

What will your day look like?

As a Project Manager, you will:

• Lead the end-to-end delivery of projects within the Complaints Uplift Program, ensuring objectives, timelines and outcomes are achieved.
• Translate business and regulatory requirements into practical delivery plans and measurable outcomes.
• Drive initiatives that strengthen complaints handling capabilities and support non-financial risk uplift across the organisation.
• Ensure projects align with ANZ’s delivery frameworks, risk management standards and regulatory obligations.
• Build strong relationships with senior leaders across Retail, Commercial and Private Banking, as well as technology and risk teams.
• Manage project governance, risks, dependencies and reporting to maintain delivery momentum.
• Prepare high-quality updates and presentations for executives, governance forums and key stakeholders.
• Contribute to positive customer outcomes through the successful implementation of regulatory and business change initiatives

What will you bring?

To be successful in this role, you will bring:

• Proven experience managing large-scale projects or transformation initiatives within financial services.
• Strong understanding of non-financial risk, risk management frameworks and regulatory change environments.
• Excellent project delivery capabilities, including planning, governance, stakeholder engagement and reporting.
• Strong analytical and problem-solving skills with the ability to navigate complexity and ambiguity.
• Experience working with senior executives and influencing across multiple stakeholder groups.
• Exceptional verbal and written communication skills, including the ability to produce executive-level papers and reporting.
• A collaborative approach and passion for driving meaningful organisational change.

While not essential, the following would be highly regarded:

• Experience delivering regulatory remediation or complaints-related programs.
• Knowledge of ASIC regulatory requirements, particularly RG271.
• Exposure to enterprise-wide change, operational risk or customer remediation programs.
• A continuous improvement mindset and a focus on delivering better customer and business outcomes.

Job Posting End Date