Senior Presales Engineer

VicTrack; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Free travel on all public transport

17.5% leave loading

1 x Extra day off (EDO) per month

Flexible work environment

16 weeks paid parental leave

Free access to on-site gym

Job summary

A leading transport infrastructure organization in Melbourne is looking for a Senior Presales Engineer to support the Wholesale Sales team. The role involves understanding customer requirements, providing technical expertise, and collaborating to meet sales targets. Candidates should have tertiary qualifications in IT, Electronics, or Telecommunications Engineering and over 5 years of experience in a similar role. Benefits include flexible working conditions, free public transport access, and professional development opportunities.

Qualifications

• 5+ years of experience in a similar role in a commercial carrier, vendor or transport/government environment.
• Proven experience and in-depth knowledge of telecommunications technology.
• Experience in IP/MPLS and network design.

Responsibilities

• Provide support and guidance to the Sales team by attending customer visits and meetings.
• Develop relationships with customers and stakeholders to be seen as a trusted technical advisor.
• Lead customer proof of concepts with the Products team.
• Provide technical guidance and mentoring to Presales Engineers and other teams.
• Develop solutions presentations for customers and stakeholders.
• Collaborate with Products team for new technologies and proof of concepts.
• Assist in handover and lessons learned sessions.

Skills

Telecommunications technology

Network design

IP/MPLS

Customer relationship management

Mobile transport 4G/3G

ITIL/FCAPS/eTOMs

Vendor/product selection

Education

Tertiary qualifications in IT, Electronics or Telecommunications Engineering

Tools

Microsoft Office

Job description

Overview

Senior Presales Engineer role at VicTrack. VicTrack is the custodial owner of Victoria's rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. Our asset portfolio includes rail land, infrastructure, trams, trains and telecommunications networks, and we focus on strategic asset management and delivering better transport solutions.

Diversity and accessibility

When you join VicTrack, you'll become part of an organisation that celebrates diverse backgrounds, perspectives, and life experiences. We are committed to fostering a workplace that mirrors the communities we serve. Everyone is welcome to apply, and we encourage discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• Free travel on all public transport - Trains | Trams | V/Line
• 17.5% leave loading
• 1 x Extra day off (EDO) per month
• Flexible work environment | hybrid work - 2 days in office, 3 days WFH
• Stable work environment - Victorian Government state-owned enterprise
• 16 weeks paid parental leave (36 unpaid)
• Free access to on-site gym and end of trip facilities
• Training and development opportunities to help you grow and develop your career

The Role

The Senior Presales Engineer works within the Wholesale Sales team and collaborates with customers, VicTrack subject matter experts, and external partners to accurately understand and scope significant customer requirements. This role requires an excellent understanding of the customer environment and knowledge of previous complex projects and issues.

The Senior Presales Engineer supports the Sales team to achieve revenue targets and identify new opportunities. They will also provide technical support, guidance and mentoring to other Presales Engineers and to other engineering teams as required.

Key Responsibilities

• Provide support and guidance to the Sales team by attending customer visits and meetings, determining accurate requirements, costing customer solutions (services, equipment and infrastructure) based on technical requirements, and identifying solution risks with mitigating strategies.
• Develop relationships with customers and stakeholders so the Senior Presales Engineer is seen as a trusted technical advisor and to help meet VicTrack's sales targets.
• Participate in the development and maintenance of the VicTrack service catalogue and other product management initiatives to provide ease of use for customers.
• Lead customer proof of concepts with the Products team to develop new and emerging technologies.
• Lead and manage responses to complex tenders and RFQs to win business and meet financial targets.
• Lead the development of product and solution presentations to customers and stakeholders.
• Provide expertise in executing presales processes by consulting with stakeholders from other teams and guiding presales operation and improvement.
• Examine operational requirements with the Network Architect to determine appropriate technology and techniques to meet future requirements, and participate in vendor and product selection.
• Participate in project handover and lead lessons learned sessions.
• Support the Sales team to identify training and improvement needs for Presales Engineers.

Qualifications

• Tertiary qualifications in IT, Electronics or Telecommunications Engineering (mandatory)
• Eligible for membership to the Institution of Engineers Australia or equivalent (desirable)

Knowledge & Experience

• 5+ years of experience in a similar role in a commercial carrier, vendor or transport/government environment
• Proven experience and in-depth knowledge of telecommunications technology
• Experience in IP/MPLS and network design
• Knowledge of SDH, PDH, WDM, Fibre design
• Knowledge in mobile transport network (4G/3G)
• Knowledge or awareness of the Telecommunications Act, ACMA regulatory requirements and transport and government environments
• Knowledge or awareness of ITIL, FCAPS, eTOMs frameworks and associated processes
• Knowledge and experience with quality assurance management systems and processes
• Proven practical experience with Microsoft Office

To Apply

PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

EEO and Closing Date

We are proud to be recognized by WORK180 as an employer of choice for women. We encourage applicants from diverse backgrounds to apply. Research shows that 60% of women and underrepresented groups may decide not to proceed after drafting an application. We believe diversity strengthens every team, so even if you don't meet every qualification, we still encourage you to apply.

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.

Closing Date: 12/09/2025