Senior Power Platform Developer

NRI Australia & New Zealand; Adelaide; On-site; AUD 120,000 - 160,000; Full time

Job summary

NRI Australia & New Zealand is seeking a Senior Developer (Power Platform) to provide post-go-live support for a customer's Power Platform estate. This role combines hands-on troubleshooting with strategic advisory work, helping stabilise production while documenting patterns for future AMS engagement.

You will deliver L2/L3 production support across Power Apps, Power Automate, Dataverse, Power Pages, and Copilot Studio, work with REST APIs, and help shape target support models, SLAs, and

Qualifications

• 7+ years in application support or development roles with 5+ years Power Platform experience.
• Deep knowledge of Power Apps, Power Automate, Dataverse, and Power Platform Admin.
• Experience with REST APIs and integration patterns.

Responsibilities

• Provide L2/L3 production support for Power Platform components.
• Troubleshoot incidents, flow failures, app errors, and permissions.
• Document support patterns and inform AMS scoping.
• Collaborate with stakeholders and Microsoft Support as needed.

Skills

Power Apps

Power Automate

Dataverse

Power Pages

Copilot Studio

REST APIs

Web Services

Integration patterns

Troubleshooting

Runbooks

Tools

ServiceNow

Jira Service Management

Job description

Run Stronger. Evolve Faster. Perform Smarter with NRI

Ready to shape what’s next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia’s leading organisations.

Our Managed Services team ensures businesses operate at peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.

We are seeking a Senior Developer (Power Platform) to provide post-go-live support for a customer's Power Platform estate. This role will operate on a best-efforts time-and-materials basis, delivering L2/L3 support across Power Apps, Power Automate, Dataverse, Power Pages, and Copilot Studio. The successful candidate will combine hands‑on technical troubleshooting with strategic advisory capabilities, helping stabilise the production environment while documenting support patterns, identifying recurring issues, and scoping requirements for a future Application Managed Services (AMS) engagement.

What You’ll Do

Production Support

• Provide L2/L3 support for Power Apps, Power Automate, Dataverse, Power Pages, and Copilot Studio.
• Troubleshoot and resolve production incidents, flow failures, app errors, and permission issues.
• Perform root cause analysis on recurring issues and implement fixes or workarounds.

User Support

• Respond to end-user queries on app functionality, access, and platform usage.
• Assist citizen developers with troubleshooting and best‑practice guidance.
• Maintain and enhance support documentation, FAQs, and knowledge base articles.

AMS Scoping

• Document support patterns and common issues to inform AMS scope.
• Identify gaps in monitoring, alerting, and operational processes.
• Recommend target support model: SLAs, escalation paths, tooling, and resourcing.

What we’re looking for

• 7+ years in application support or development roles, with 5+ years hands‑on experience supporting production Power Platform solutions.
• Deep practical knowledge of Power Apps, Power Automate, Dataverse, and Power Platform Administration
• Experience with Power Pages and Copilot Studio.
• Experience with REST APIs, web services, and integration patterns (e.g., HTTP connectors, custom connectors, Azure Logic Apps or Functions as needed).
• Proven track record in L2/L3 application support, incident management, and SLA-driven environments.
• Strong troubleshooting methodology: log analysis, flow run history inspection, test plan execution, and systematic isolation of issues.
• Experience producing technical documentation, runbooks, and knowledge articles for support teams.
• Ability to liaise with Microsoft Support, elevate Premier/TAM cases, and track to resolution.
• Excellent written and verbal communication; able to explain technical issues to non-technical users and stakeholders.
• Self-directed and able to work independently on T&M engagements with minimal supervision.
• Exposure to ticketing and ITSM tools such as ServiceNow, Jira Service Management, or similar.
• Ability to produce effort estimates, service level definitions, and operational runbooks for proposal development.

Your skills. Our impact. Together unstoppable. At NRI, you’ll work on meaningful projects, tackle complex challenges, and see the tangible difference your expertise makes. We value diverse experiences and perspectives, creating an inclusive, collaborative, and high-performing workplace.

NRI Australia & New Zealand is committed to building a culturally diverse and inclusive workplace and strongly encourages applications regardless of gender, age, ethnicity, sexual orientation, or disability.