Senior People & Culture Business Partner

iSelect; Brisbane; On-site; AUD 140,000 - 180,000; Full time

Job summary

iSelect is seeking an experienced Senior P&C Business Partner who thrives on being close to the business, building trusted relationships, and delivering results. You’ll partner with leaders across our Health business in Brisbane and Melbourne, combining strategic thinking with hands-on delivery to optimise performance.

In this role you’ll influence senior leaders, shape workforce planning, coach leaders, and use data to drive smarter HR decisions while navigating complex employee relations with

Qualifications

• Experience partnering across multiple locations and both corporate and contact centre environments.
• Ability to juggle competing priorities and move quickly from advice to action.
• Strong understanding of contact centre metrics: performance, attendance, retention, engagement and capacity.
• Confidence building trusted relationships and navigating complex employee relations matters.
• Knowledge of employment legislation, industrial relations, performance management, workforce planning and HR compliance.

Responsibilities

• Partner with senior leaders to provide practical, commercially focused people advice.
• Build strong relationships across corporate and contact centre teams.
• Shape our workforce through talent, succession and workforce planning.
• Coach leaders to lift capability, accountability and team performance.
• Turn insights into action to improve engagement, retention and employee experience.
• Lead change by translating business decisions into clear people plans.
• Navigate complex employee relations matters with sound judgement and a commercial mindset.
• Use people data to spot trends and support smarter decisions.
• Lead and develop a HR Advisor and collaborate with People & Culture to deliver outcomes.

Skills

Commercial mindset

Stakeholder management

Change management

HRIS (UKG)

Workforce planning

Talent & succession

Employee relations

Data analytics

Tools

UKG HRIS

Job description

What You’ll Be Doing

We’re looking for an experienced Senior P&C Business Partner who loves being close to the business, building trusted relationships and making things happen.

Partnering with leaders across our corporate and contact centre teams in Brisbane and Melbourne, you’ll bring together strategic thinking and hands‑on delivery to help our Health business perform at its best.

• Partner & influence senior leaders with practical, commercially focused people advice
• Build strong relationships across our corporate and contact centre teams
• Shape our workforce through talent, succession and workforce planning
• Coach leaders to lift capability, accountability and team performance
• Turn insights into action to strengthen engagement, retention and employee experience
• Lead change, turning business decisions into clear and practical people plans
• Navigate complex ER matters with confidence, sound judgement and a commercial mindset
• Use people data to spot trends and support smarter decisions
• Lead and develop a HR Advisor, while partnering across People & Culture to deliver great outcomes

What sets you apart:

• We’re looking for someone who is commercial, practical and comfortable moving at pace, with:
• Experience partnering across multiple locations and both corporate and contact centre or operational environments
• Proven ability to juggle competing priorities, make sound decisions and move quickly from advice to action
• Strong understanding of contact centre environments, including performance, attendance, retention, engagement and workforce capacity
• Confidence building trusted relationships, coaching and influencing senior leaders and navigating complex employee relations matters
• Strong knowledge of employment legislation, industrial relations, performance management, workforce planning and HR compliance
• Experience across organisational development, talent and succession planning, change and business transformation
• Confidence using people data and analytics to inform decisions, with HRIS experience, ideally UKG.

What’s In It For You

At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours.We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA and you’ll be joining a supportive, forward-thinking team where you can do meaningful work (and be recognised for it!)

We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers - Drive, Noble Intent and All Together.

Plus, we offer a range of great perks to help you thrive both in and out of work:

• Vibrant and social community who have annual celebrations, family fun days and regular events
• Enjoy the flexibility of working from home one day a week or choosing a 9 day fortnight
• Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave
• Option to purchase additional leave
• Return To Work bonus for returning parents
• Quarterly Award and Recognition program

Who We Are

iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer-focused experience that makes it easier for Australians to find the right products to suit their needs.

At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.

iSelect and Compare the Market, brands of iCompare Group, are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside iCompare Group without your consent.