Learning & Organisational Development Specialist

Iselect Ltd; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual celebrations & social events

Flexible work arrangements (1 day WFH)

ME leave & Volunteer Day leave

Free coffee on Mondays

Option to purchase additional leave

Return To Work bonus

Quarterly Award & Recognition program

Job summary

iSelect Ltd is seeking an Learning & Organisational Development Specialist to shape practical solutions across our contact centre and broader business. You’ll drive performance, development planning, capability frameworks and onboarding to create a great employee experience.

You’ll assess what people and leaders need, bring fresh ideas, use feedback to evolve learning, and partner with leaders to turn insights into meaningful action.

Qualifications

• Relevant experience in engagement measurement, capability and career development, succession planning, and performance moments in employee experience.
• Strong leadership development expertise with ability to design or manage leadership programs.
• Credibility and influencing skills with senior leaders.

Responsibilities

• Bring learning and organisational development initiatives to life by translating business priorities into practical solutions.
• Shape performance, development and capability frameworks for career growth and future skills.
• Incorporate employee voice via surveys and listening initiatives with leaders to drive action.
• Develop capability across contact centre and broader business, addressing leadership, professional, digital, AI and technical needs.
• Support diversity, inclusion initiatives and strengthen relationships with community partners.

Skills

Engagement measurement

Capability development

Leadership development

Education

Tertiary qualification in Human Resources / Organisational Psychology / Learning & Development

Job description

Who We Are

iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer-focused experience that makes it easier for Australians to find the right products to suit their needs.

What You’ll Be Doing

As our Learning & Organisational Development Specialist, you’ll have the opportunity to shape practical, engaging solutions that help our people grow and our business thrive. Working across our contact centre and broader business, you’ll support everything from performance and development planning and capability frameworks through to engagement, leadership development and onboarding, playing an important role in creating a great employee experience.

You’ll get to know what our people and leaders need, bring fresh ideas to the table and use feedback and insights to keep evolving what we do.

• Bring learning and organisational development initiatives to life, translating business priorities and employee needs into simple, practical solutions that make a real difference.


• Shape performance, development and capability frameworks that help our people grow, build their careers and develop the skills our business needs for the future.


• Bring the employee voice into focus through engagement surveys and other listening initiatives, partnering with leaders to turn insights into meaningful action.


• Drive capability development across our contact centre and broader business, identifying emerging needs across leadership, professional, digital, AI and technical capabilities and creating practical development solutions.


• Support our community, diversity and inclusion initiatives, building strong relationships with community partners and employee networks.


• Continue to evolve our onboarding experience, creating a simple, engaging and consistent journey from pre-boarding onwards across our brands, teams and locations.

What’s In It For You

At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA and you’ll be joining a supportive, forward-thinking team where you can do meaningful work (and be recognised for it!)

We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers - Drive, Noble Intent and All Together.

Plus, we offer a range of great perks to help you thrive both in and out of work:

• Vibrant and social community who have annual celebrations, family fun days and regular events


• Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight


• Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave


• Free coffee on Mondays


• Option to purchase additional leave


• Return To Work bonus for returning parents


• Quarterly Award and Recognition program

What Sets You Apart

• Tertiary qualification in Human Resources, Organisational Psychology, Learning & Development or a related field


• Experience developing tools and products across engagement measurement, capability and career development, succession, performance management and other moments that matter in the employee experience


• Strong understanding of leadership capability development, including designing leadership programs either directly or through third-party vendors


• Skilled at building credibility and influencing senior leaders

At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.

iSelect and Compare the Market, brands of iCompare Holdings, are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside iCompare Holdings without your consent.