Senior Partner Operations Lead - Payments & Wallet (APAC)

Apple; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Apple Australia is seeking a seasoned operations and partnerships leader based in Sydney. You will drive cross-functional programs, onboard partners to Apple Pay, and optimise partner experiences across GCANZSEA.

The role requires navigating complexity, building trusted relationships at senior levels, and delivering outcomes in a fast-moving environment. Based in the Martin Place office, you will collaborate with Business Development, Marketing, Legal and Tech teams to implement new features,

Qualifications

• Minimum of 10 years experience in operations, program management, or partner management.
• Experience in payments, fintech, or financial services preferred.
• Ability to lead cross-functional programs with multiple stakeholders.
• Strong relationships with external partners and internal teams.
• Design, implement, and improve operational processes and frameworks.
• Excellent communication and stakeholder management.
• Analytical skills to identify root causes and quantify impact.
• Outstanding organisational skills and attention to detail.

Responsibilities

• Drive cross-functional initiatives with Business Development, Technical, Marketing and Legal teams to optimise and grow existing partnerships - identifying opportunities to reduce friction and improve the user experience across Wallet services
• Lead the end-to-end onboarding of partners onto the Apple Pay platform, including program governance, cadence management with payment network operators, process design, and continuous improvement
• Build and maintain trusted relationships with partner organisations at senior and working levels, acting as a key point of contact for operational matters and ensuring partner needs are understood and addressed
• Lead the coordination and delivery of complex operational projects, managing timelines, dependencies and stakeholder alignment across internal and external teams
• Support the enablement of new platform features, and manage billing, reporting and testing activities with existing partners
• Partner with the Marketing team to review marketing material, partner app UI/UX flows and customer communications, ensuring they meet Apple standards
• Analyse operational processes, systems and tools to identify improvements - building the case for change and driving implementation

Skills

Cross-functional leadership

Stakeholder management

Operational governance

Analytical skills

Influence without authority

Communication

Organisational skills

Job description

Apple Australia is seeking a seasoned operations and partnerships leader based in Sydney. You will drive cross-functional programs, onboard partners to Apple Pay, and optimise partner experiences across GCANZSEA.

The role requires navigating complexity, building trusted relationships at senior levels, and delivering outcomes in a fast-moving environment. Based in the Martin Place office, you will collaborate with Business Development, Marketing, Legal and Tech teams to implement new features,