Senior Operations Officer

University of Technology Sydney; Sydney; On-site; AUD 101,000 - 110,000; Full time

Benefits offered by this job

Flexible work practices

Parental leave

Salary packaging

Job summary

University of Technology Sydney, based in Sydney, seeks two Senior Operations Officers for the Office of the DVC (Academic). Roles involve coordinating executive workflows, drafting briefings, and supporting divisional projects in a busy academic environment.

You will manage communications, maintain records, and use Microsoft 365 and AI tools to improve efficiency while protecting confidentiality and discretion across responsibilities.

Qualifications

• Experience providing project and administrative support in a large organisation.
• Ability to produce clear written correspondence, papers and reports.
• Proven ability to build effective relationships with stakeholders at multiple levels.
• Experience improving administrative systems and records management.
• Proficiency in Microsoft 365 and ability to learn new systems quickly.

Responsibilities

• Coordinating workflows and administrative priorities across the executive office.
• Preparing clear written communications, reports and briefing materials.
• Building relationships across the division and with external stakeholders.
• Resolving operational and administrative queries and escalating when needed.
• Maintaining divisional information and using platforms like SharePoint; leveraging AI tools.
• Handling sensitive matters with discretion and acting appropriately.
• Supporting committees by preparing agendas, minutes and actions.
• Providing project support to the office of the DVC (Academic) and division.
• Ensuring projects align with goals and timelines.

Skills

Organisational skills

Planning

Written communication

Interpersonal communication

Discretion

Digital literacy

AI tools

Education

Degree level qualification

Tools

Microsoft 365

SharePoint

AI tools

Job description

At UTS, we're a young, globally recognised university known for doing things differently. Based in the centre of Sydney, we work closely with industry, government, and the community to focus on outcomes that matter. Our strength lies in how we bring creativity, technology and innovation together to make a practical difference. We're Australia's leading young university and consistently sit within the top 100 universities globally, a reflection of the scale of our ambition and the contribution of our people. When you join UTS, you become part of a community that values inclusion, supports access to education, and works towards positive change in society.

About the Team

Two opportunities available.

The Division of Education & Students is one of UTS's largest and most dynamic divisions, supporting learning, student success and institutional impact across the university. The division encompasses five portfolios - Education, Students, University Library, Social Justice & Inclusion, and Indigenous Leadership & Engagement - alongside the Office of the DVC (Academic), which provides strategic and operational oversight across all five areas.

The division is currently implementing a new operating model and progressing major priorities in curriculum transformation, student equity and wellbeing. The Office of the DVC (Academic) coordinates with a broad range of stakeholders, from central teams to faculties at all levels.

Job purpose

The two Senior Operations Officer roles sit within the Office of the DVC (Academic) and provide direct project and operational support to the divisional leadership team. The work is varied and includes coordinating activities and workflows across the office, preparing written communications, maintaining registers and drafting reports, and supporting the smooth day-to-day running of a busy executive environment.

Working under broad direction, the roles require the ability to manage competing priorities, communicate clearly with a range of stakeholders, apply sound judgement in resolving queries, and maintain accuracy and discretion across all aspects of the work.

Role responsibilities

• Coordinating workflows and administrative priorities across the executive office, managing competing demands from a senior leadership team spanning five portfolios
• Preparing clear, accurate written communications, reports and briefing materials to support divisional activities
• Building and maintaining effective working relationships across the division, with central university teams, and with external stakeholders
• Identifying and resolving operational and administrative queries as they arise, escalating to the appropriate person where advice or decisions are required
• Maintaining divisional information, records and document management using platforms such as SharePoint and Microsoft 365, and actively using AI tools to improve efficiency
• Handling sensitive and confidential matters with discretion, understanding when to act independently and when to refer matters appropriately
• Providing support to committees and working groups by preparing agendas and papers, taking minutes, following up on actions, communicating outcomes, and liaising with members
• Providing project support to the office of the DVC (Academic) and across the Division to ensure projects align with operational and strategic goals.

Skills, attributes and knowledge

You are organised and comfortable managing a varied workload without losing accuracy or attention to detail. You write clearly and can tailor communications to different purposes and audiences. You are reliable and thorough, and you understand the importance of discretion in an executive office environment.

You are comfortable with digital tools and take a practical interest in using technology including AI tools like Microsoft Copilot to work efficiently and keep information well-managed.

You will also bring:

• 1.Strong organisational and planning skills, with the ability to prioritise workloads, work under pressure and remain flexible to changing priorities
• 2.High-level written and interpersonal communication skills, with the ability to communicate effectively within a complex academic and professional setting
• 3.A professional manner with a strong service orientation and the ability to build positive working relationships with a range of internal and external stakeholders
• 4.Sound problem-solving skills and the ability to support compliance activities, applying university policies and guidelines, and escalating issues appropriately
• 5.Proficiency in Microsoft 365 (Word, Excel, Outlook, SharePoint); experience with or a genuine interest in AI-enabled tools such as Microsoft Copilot
• 6.Broad knowledge of university administration, policy and procedures, or the demonstrated ability to quickly learn and apply relevant institutional requirements.

Experience

• Demonstrated experience in a project, administrative or operational support role in a large, complex organisation
• A track record of producing clear written correspondence, papers and reports for a range of purposes and audiences
• Demonstrated ability to build effective working relationships with a diverse range of stakeholders
• Experience developing, maintaining or improving administrative systems, records or document management processes
• Proficiency in Microsoft 365 tools and the capacity to learn new systems quickly
• Experience in the higher education sector or a similarly large, regulated environment is highly regarded

Qualifications

Degree level qualification or an equivalent combination of experience and training.

What We Offer

Base Salary Range: $101,262.00 - $109,641.00 (HEW6) plus 17% superannuation (pension)

The position is full time and will be made on a continuing basis.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.

UTS is committed to diversity and inclusion, and we encourage applicants to include a statement on career breaks or relative to opportunity where relevant.

UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community.

General enquiries or issues with your application may be directed to [e-mail]

Closing Date: Monday, 21 September 2026 at 11.59 pm (AEST)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Accessibility

UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact [e-mail] for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ+ and applicants from culturally and linguistically diverse backgrounds.