Senior Onsite ICT Service Delivery Lead (12‑Month)

Calvary; Hobart; Vor Ort; AUD 90.000 - 110.000; Vollzeit

Zusammenfassung

Calvary is searching for a Senior Service Delivery Analyst to deliver advanced ICT support across Hobart facilities. You will be the onsite Technology contact, visiting sites regularly, building strong relationships with clinical and operational staff, and ensuring safe and effective care delivery.

You will manage high-priority tickets, contribute to service improvements, and support a collaborative, high-performing team while participating in on-call duties.

Qualifikationen

• 5+ years in end-user L1/L2 support within complex environments.
• Hands-on with AD, Exchange Online, M365, Intune, Citrix, and desktop hardware.
• Strong troubleshooting and incident management skills.
• Ability to build relationships with site staff and stakeholders.
• Willingness to travel between sites and perform manual handling where needed.

Aufgaben

• Act as primary Technology contact for assigned sites with regular onsite visits.
• Contribute to service improvements and ensure stable ICT environments.
• Build trusted relationships with clinical and operational staff.
• Minimise disruption to services and manage high-priority tickets.
• Participate in on-call roster for critical incidents.
• Assist SDAs with real-time support and knowledge sharing.
• Deploy and set up technology equipment onsite.

Kenntnisse

End user support

Active Directory

Exchange Online

Microsoft 365

Intune

Citrix

Hardware support

On-site visits

Customer relationship

Incident management

Ausbildung

Bachelor's degree in Computer Science/Information Technology

Tools

ITIL awareness

Printers

Remote access tools

Jobbeschreibung

Calvary is searching for a Senior Service Delivery Analyst to deliver advanced ICT support across Hobart facilities. You will be the onsite Technology contact, visiting sites regularly, building strong relationships with clinical and operational staff, and ensuring safe and effective care delivery.

You will manage high-priority tickets, contribute to service improvements, and support a collaborative, high-performing team while participating in on-call duties.