Senior Nice Cxone Contact Centre Engineer

Green Light Worldwide; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Green Light Australia is seeking a Senior NICE CXone Contact Centre Engineer to lead design and delivery of CXone solutions across enterprise environments. You will translate business requirements into scalable CXone designs and configure routing, IVR, call flows, ACD, digital channels, WFM, and reporting.

You will drive end-to-end migrations from legacy systems to NICE CXone, integrate CXone with CRM and APIs, and produce technical documentation and runbooks.

Qualifications

• Senior engineer with proven NICE CXone design/delivery experience.
• Experience across full project lifecycle from design to production.
• Strong knowledge of contact centre tech: routing, IVR, omnichannel.
• Experience integrating NICE CXone with CRM systems, APIs and apps.
• Ability to lead large-scale transformation and migration projects.
• Excellent stakeholder engagement and collaboration skills.

Responsibilities

• Lead design and delivery of NICE CXone solutions across enterprise environments.
• Translate business requirements into scalable CXone designs.
• Configure CXone components including routing, IVR, call flows, ACD, digital channels, WFM, and reporting.
• Support end-to-end migrations from legacy contact centre tech to NICE CXone.
• Conduct system integration with CRM, telephony, API and third-party platforms.
• Develop technical docs, configuration standards, and runbooks.

Skills

Senior Engineer

NICE CXone

Contact centre

System integration

Stakeholder management

Technical design

Documentation

Migration experience

CRM integration

Job description

• 12 month initial month assignment (chance to extend)
• Hybrid work / Melbourne or Sydney based
• Leading company in its field
• 12 month initial month assignment (chance to extend)
• Hybrid work / Melbourne or Sydney based

Green Light Australiaare looking to engage a Senior NICE CXone Contact Centre Engineerto join their team.

Responsibilities

• Lead the design and delivery of NICE CXone Contact Centre solutions across enterprise environments.
• Translate business and operational requirements into scalable CXone technical designs.
• Configure and implement CXone components including routing, IVR, call flows, ACD, digital channels, workforce optimisation, and reporting.
• Support end-to-end platform migrations from legacy contact centre technologies to NICE CXone.
• Conduct system integration activities with CRM, telephony, API, and third-party platforms.
• Develop technical documentation, configuration standards, and operational runbooks.

Requirements

• Proven experience working in similar roles as a Senior Engineer
• Extensive experience designing and delivering NICE CXone Contact Centre solutions.
• Demonstrated experience across the full project lifecycle, from solution design through to implementation and production deployment.
• Strong understanding of contact centre technologies, telephony, call routing, IVR, omnichannel, workforce management, and reporting capabilities.
• Experience integrating NICE CXone with CRM platforms, APIs, and enterprise applications.
• Proven ability to work within large-scale transformation and migration projects.
• Strong stakeholder engagement skills with the ability to work effectively with business and technical teams.
• Experience producing technical designs, implementation documentation, and operational procedures.
• Insurance industry experience will be seen as advantageous.

About the company

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to [e-mail] or call [phone].