Global Satellite Network Operations Engineer

Amazon Inc.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon Leo is seeking a Network Support Engineer to join the Network Operations Center (NOC) team for Leo Networking Software. You will diagnose and troubleshoot network issues, support deployment of network capabilities across regions, and collaborate with cross-functional teams to maintain high uptime for customers.

The role requires experience with large-scale networks, TCP/IP, DNS, routing, and firewalls, plus a Bachelor’s degree in engineering or equivalent.

Qualifications

• 4+ years of technical support experience.
• Experience with network engineering for large-scale networks, including diagnosing network impacting issues.
• Knowledge of internet fundamentals and cloud computing concepts.
• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level.

Responsibilities

• Respond to and escalate network-related incidents, diagnose and troubleshoot connectivity issues, performance degradations, and security concerns.
• Support deployment and onboarding of network capabilities across geographic regions, including satellites, gateway sites, and points of presence.
• Monitor and investigate network performance to ensure maximum efficiency and uptime for customers.
• Build and enhance tools, develop best practices, and refine procedures to improve network operations.
• Manage severity 2 and 3 tickets while on-call rotations during business hours and weekends.
• Collaborate with cross-functional teams including network, software, and security engineers.

Skills

Network engineering

TCP/IP

DNS

Routing

Firewall concepts

Scripting/Automation

Cloud fundamentals

Education

Bachelor's degree in electrical engineering or computer engineering or equivalent

Tools

Batch

PowerShell

Java

C#

SQL Server

MySQL

Job description

Amazon Leo is seeking a Network Support Engineer to join the Network Operations Center (NOC) team for Leo Networking Software. You will diagnose and troubleshoot network issues, support deployment of network capabilities across regions, and collaborate with cross-functional teams to maintain high uptime for customers.

The role requires experience with large-scale networks, TCP/IP, DNS, routing, and firewalls, plus a Bachelor’s degree in engineering or equivalent.