Senior Mining Services Supervisor

Matic Transport Australia Pty Ltd; Perth; On-site; AUD 110,000 - 140,000; Full time

Job summary

Matic Transport Pty Ltd in Bibra Lake, Western Australia, is seeking a relationship‑focused Senior Mining Services Supervisor to lead a niche customer service team. You will act as the central coordination point between the mining client, internal operations, freight partners and vendors in a fast-paced, time‑critical environment.

Key duties include managing Road Express, Air Express, Direct Car and Hotshot freight channels, coordinating time‑critical samples, monitoring escalations, and driving

Responsibilities

• Act as the primary “critical freight” coordination point between Matic and our key mining client.
• Build strong working relationships with the client’s site teams, internal operations and vendor networks.
• Lead routine service communications, manage escalations and provide clear, timely updates.
• Serve as the central gateway for freight‑related enquiries across the business.
• Coordinate time‑critical samples, including interstate and international movements.
• Monitor daily non‑delivery, futile pick‑up and urgent movement reports.
• Track partner performance and ensure service reliability.

Job description

Positions: Senior Mining Services Supervisor

Company:Matic Transport Pty Ltd
Location:Bibra Lake, Western Australia

Job Type:Full-Time

About Us
Matic Transport Pty Ltd is a progressive and rapidly growing transport and logistics company specializing in mining and resources supply chain operations across Australia. With a commitment to excellence, safety, and innovation, we support major projects and operations throughout the Pilbara and coastal regions.

Why Join Matic Resources?

• Genuine opportunities for leadership development.

About the Role
Matic Resources is seeking a relationship‑focused leader to oversee customer service operations supporting one of our key mining clients. This role acts as the central coordination point between our client, internal operations, freight partners and vendor networks. You will lead a niche customer service team, manage multiple freight channels, and maintain strong working relationships with both internal stakeholders and external service partners. The role requires someone confident, collaborative and able to communicate clearly in a fast‑paced, time‑critical environment.

Key Responsibilities

Client & Stakeholder Engagement

Act as the primary “critical freight” coordination point between Matic and our key mining client.

Build strong working relationships with the client’s site teams, internal operations and vendor networks.

Lead routine service communications, manage escalations and provide clear, timely updates.

Serve as the central gateway for freight‑related enquiries across the business.

Operational Coordination

Manage all freight channels including Road Express, Air Express, Direct Car and Hotshot services.

Coordinate time‑critical samples, including interstate and international movements.

Support field/exploration personnel with non‑standard freight requirements.

Monitor daily non‑delivery, futile pick‑up and urgent movement reports.

Maintain strong relationships with key logistics partners.

Track partner performance and ensure service reliability.

Challenge freight mode decisions to drive cost‑effective outcomes.

Support continuous improvement and partner review processes.

Systems, Reporting & Process Management

Oversee Bustle tasks, aged jobs and vendor portal support.

Lead NCR monitoring, investigation and follow‑up.

Contribute to daily operational reporting and data accuracy.

Lead and mentor a small customer service team.

Manage workloads, support capability growth and foster a proactive culture.

Maintain strong communication standards across all interactions.

About You

Strong relationship‑building and stakeholder management skills.

Experience in transport, mining logistics or customer service leadership.

Ability to coordinate time‑critical freight across multiple channels.

Strong communication, problem‑solving and resilience.

Bustle or transport management systems experience beneficial.