Senior Member Experience & Growth Architect
Surgeons
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Job summary
RACS in Melbourne and across major Australian cities seeks a senior executive to own the end-to-end member journey and deliver a best-in-class member experience.
You will design and implement a new Member Experience and Growth operating model, with governance, service standards, and capabilities, ensuring measurable improvements. You will lead stakeholder engagement, monetization and retention strategies, while leveraging Microsoft Dynamics CRM to personalize communications and drive growth.
Job description
RACS in Melbourne and across major Australian cities seeks a senior executive to own the end-to-end member journey and deliver a best-in-class member experience.
You will design and implement a new Member Experience and Growth operating model, with governance, service standards, and capabilities, ensuring measurable improvements. You will lead stakeholder engagement, monetization and retention strategies, while leveraging Microsoft Dynamics CRM to personalize communications and drive growth.
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