Member Experience & Growth Architect

Surgeons; Victoria; On-site; AUD 180,000 - 300,000; Full time

Job summary

RACS in Melbourne and across major Australian cities seeks a senior executive to own the end-to-end member journey and deliver a best-in-class member experience.

You will design and implement a new Member Experience and Growth operating model, with governance, service standards, and capabilities, ensuring measurable improvements while leading stakeholder engagement, monetization and retention strategies, and leveraging Microsoft Dynamics CRM to personalize communications and drive results.

Responsibilities

• Own end-to-end member journey and deliver a best-in-class member experience.
• Design and implement a new Member Experience and Growth operating model with governance, service standards and capabilities.

Job description

RACS in Melbourne and across major Australian cities seeks a senior executive to own the end-to-end member journey and deliver a best-in-class member experience.

You will design and implement a new Member Experience and Growth operating model, with governance, service standards, and capabilities, ensuring measurable improvements while leading stakeholder engagement, monetization and retention strategies, and leveraging Microsoft Dynamics CRM to personalize communications and drive results.