Senior Manager Technical Services

Zerra Dc; Kogan; On-site; AUD 180,000 - 280,000; Full time

Job summary

Zerra DC is hiring a Senior Technical Services Manager to lead the technical operation of the Western Downs Digital Park in Queensland. You will manage the electrical, mechanical and life-safety systems, directing maintenance programs and a 24-hour team to ensure safe, reliable, and cost-efficient performance.

This senior role reports to the DC Operations Director and requires broad experience in hyperscale facilities, strong risk management, and the ability to coordinate vendors and internal

Qualifications

• Led multidisciplinary engineering and maintenance teams in a live mission-critical facility.
• Hyperscale or data centre experience is highly valuable.
• Deep knowledge of electrical and mechanical critical plant, controls, redundancy, maintainability and uptime.
• Strong leadership and vendor management across budgets and contracts.
• Formal risk, change and incident management in a live critical environment.

Responsibilities

• Lead safe and reliable operation of critical electrical, mechanical, and life-safety systems.
• Oversee an integrated technical team in a 24-hour campus.
• Own maintenance regime, CMMS, asset registers and lifecycle planning.
• Manage budgets, contracts and vendor performance.
• Drive continuous improvement and incident root-cause analysis.
• Ensure customer SLAs and KPIs are met.

Skills

Electrical systems

Mechanical systems

Leadership

Vendor management

CMMS

Life‑safety

Education

Engineering qualification

Facilities qualification

Data centre/ITIL credentials advantageous

Tools

CMMS

Job description

Take technical leadership of the critical systems that will keep Western Downs Digital Park safe, resilient and continuously available.

Location Kogan near Dalby, Queensland

Reports to DC Operations Director

About Zerra DC

Zerra DC develops and operates hyperscale data centre campuses across Australia, Japan and India, delivering capacity at scale into markets being reshaped by cloud and artificial intelligence. Zerra DC is part of AGP Sustainable Real Assets, a global infrastructure and real assets business with more than 800 professionals across 15 offices.

Western Downs Digital Park at Kogan in Queensland is a major new hyperscale campus. These appointments offer the chance to join the operational leadership team early and help establish the standards, systems and culture that will underpin a safe, resilient and high-performing live environment.

The role

The Senior Technical Services Manager will lead the technical operation and maintenance of the critical infrastructure supporting Zerra DC's Western Downs campus. Reporting to the DC Operations Director, you will be accountable for the safe, reliable and cost-effective performance of the electrical, mechanical, controls, fire and life-safety systems that underpin availability.

This is a senior operational leadership role bringing together Technical Services Managers, maintenance leadership, technicians and specialist vendors. You will be the principal technical escalation point, own the maintenance and lifecycle regime, and ensure risks are identified and addressed before they affect customer service levels.

What you will lead

• Safe and reliable operation of electrical distribution, UPS, standby generation, cooling, mechanical plant, BMS and EPMS, fire and life-safety systems.
• An integrated technical team spanning managers, maintenance personnel, technicians and specialist vendors in a 24-hour environment.
• Planned preventative maintenance, CMMS, asset registers, criticality assessment, spares and lifecycle and capital-renewal planning.
• Customer SLAs, technical KPIs, operational risk, service reviews and technical escalations.
• Change control, methods of procedure, switching and isolation governance, incident response, root-cause review and continual improvement.
• Technical services budgets, forecasts, cost control, contracts and vendor performance.
• HSEQ, emergency response, business continuity and operational resilience.

What you will bring

You will have led multidisciplinary engineering and maintenance teams within a live mission-critical facility. Hyperscale or data centre experience is highly valuable; relevant backgrounds may also include hospitals, pharmaceuticals, utilities, energy, advanced manufacturing or other environments where failure is not an option.

• Deep working knowledge of electrical and mechanical critical plant, controls, redundancy, maintainability and uptime.
• Senior leadership of technical teams and specialist vendors through experienced direct reports.
• Direct accountability for maintenance strategy, CMMS, asset performance and customer SLA delivery.
• Practical expertise in formal risk, change and incident management within a live critical environment.
• Commercial capability across budgets, contracts, lifecycle investment and vendor performance.
• A relevant engineering, trade, facilities or operations qualification; data centre, ITIL, WHS or project credentials are advantageous.

Why join Zerra DC

• Join the operational leadership team for a major new digital infrastructure campus.
• Influence the operating standards, systems and culture from an early stage.
• Work in a role with genuine accountability, autonomy and visible impact.
• Help build a long-term operational capability in the Western Downs region.
• Become part of an international data centre platform backed by global infrastructure expertise.

Candidates must have the right to work in Australia and be willing to relocate to the Western Downs region.