Senior Manager, Strategic Projects

SiteMinder Limited; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Mental health initiatives

Parental leave (including secondary)

Hybrid in-office model (3 days)

Birthday/study/volunteer leave

Team events and ERG groups

Growth & training opportunities

Job summary

SiteMinder Limited is seeking a highly driven Senior Manager, Strategic Projects for a 12-month fixed-term contract. You will partner with our COO and Strategic Operations to resolve complex cross-functional initiatives, turning ambiguous goals into actionable plans and delivering from strategy through execution.

You will work with senior stakeholders and external partners to drive outcomes, manage risks, and ensure initiatives land smoothly while balancing business priorities and tight

Qualifications

• 8+ years in strategic projects, programme delivery, or similar environments.
• Experience delivering cross-functional initiatives in high-growth tech/B2B SaaS.
• Able to engage VP/C-level stakeholders and operate without formal authority.
• Strong project governance, planning, dependencies and risk management.

Responsibilities

• Partner with the COO and Strategic Operations to deliver high-priority initiatives from strategy to execution.
• Turn vague goals into clear project plans with milestones and owners.
• Lead end-to-end programmes, aligning multiple workstreams to critical paths.
• Coordinate with multiple teams to ensure initiatives land smoothly.
• Analyze data, reconcile information across systems and investigate issues.
• Consider pricing, contracts, data, and systems impacts across teams.
• Identify risks and dependencies and present options to senior stakeholders.
• Run governance activities: stand-ups, steering, risk tracking, logs.
• Create executive updates that communicate progress and actions.
• Hold owners accountable even without direct authority.
• Ensure new processes and systems are ready before handover to run teams.

Skills

Strategic initiatives

Cross-functional leadership

Stakeholder management

Programme delivery

Project governance

Data analysis

Risk management

Operational planning

Ambiguity resolution

Executive communication

Job description

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What We Do

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About The Senior Manager, Strategic Projects Role

We're looking for a highly driven Senior Manager, Strategic Projects to join us on a 12-month fixed-term contract, with the potential to extend. You'll partner closely with our COO and Strategic Operations team to solve and deliver some of SiteMinder's most complex and high-impact cross‑functional initiatives.

You’ll sit at the centre of our highest-priority strategic projects - from ecosystem partnerships and commercial transformations to operational changes and multi‑team programmes. This is a role for someone who loves taking ambiguous problems, turning them into clear plans, and then making sure those plans actually land.

You’ll work with senior stakeholders across the business and external partners, often without formal authority, so you'll need to be comfortable bringing people together, holding teams accountable, getting into the detail when needed, and spotting risks before they become problems. Expect a healthy mix of strategy, stakeholder management, project delivery and hands‑on analysis.

What You'll Do

• Partner with the COO and Strategic Operations to deliver high-priority, cross-functional strategic initiatives from strategy through to execution
• Turn ambiguous business goals into clear project plans, milestones, owners, dependencies and success measures
• Lead complex programmes end-to-end, keeping multiple workstreams aligned and moving against critical paths
• Coordinate across Customer Success, Onboarding, Support, Partnerships, Product & Engineering, Finance & Billing, Legal, Revenue Operations and other teams to ensure initiatives land smoothly
• Get into the detail when needed - analysing data, reconciling information across systems, sense-checking numbers and investigating operational or commercial issues
• Think end-to-end about how changes to pricing, contracts, data, systems or processes may impact billing, reporting, customers and other teams
• Identify risks, gaps and dependencies early, bringing clear facts, options and recommendations to the COO and senior stakeholders
• Run effective project governance, including stand‑ups, check‑ins, steering committees, risk and issue tracking, and decision logs
• Build clear, insight-led updates and executive materials that communicate progress, risks, trade‑offs and actions
• Hold senior stakeholders and workstream owners accountable for delivery, even when you don't have direct authority over them
• Ensure new processes, systems and operational capabilities are ready before launch and hand over smoothly to the teams responsible for running them

What You Have

• 8+ years' experience in strategic projects, programme/project delivery, strategy & operations, consulting, or a similar environment
• A strong track record of delivering complex, cross-functional initiatives in a high-growth technology, B2B SaaS or comparable business
• Experience working confidently and independently with VP and C-level stakeholders, while being equally comfortable getting into the operational and technical detail
• Strong project and programme management skills, including planning, critical paths, dependencies, risk management and governance
• The ability to take an ambiguous problem or short verbal brief and turn it into a structured, executable plan
• Strong analytical skills and confidence working hands‑on with data, numbers and spreadsheets to test whether a plan actually stacks up
• Commercial understanding across areas such as pricing, contracts, revenue, margin or billing, with the ability to spot when something doesn't add up
• The ability to understand how data, money, customers and processes move across different teams and systems, and identify potential downstream impacts
• Excellent stakeholder management skills and the ability to influence and hold people accountable without formal authority
• Clear and confident communication skills, with the ability to translate complex topics into practical, actionable messages for different audiences
• A highly organised, self-directed approach and the ability to quickly get across complex, in-flight initiatives
• A calm, pragmatic approach when priorities shift, timelines are tight and the stakes are high

Bonus Points if you have

• Experience delivering ecosystem or strategic partnership programmes (e.g. co-branded products, integrated workflows, or joint go-to-market motions)
• Experience in hotel technology, hospitality, travel or a related industry
• Previous consulting or corporate strategy experience
• Experience working in a global, distributed or high-growth SaaS environment
• Formal project management training or certification (e.g. PMP, PRINCE2, Agile)

Our Perks & Benefits

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Flexibility to work in a Hybrid model (3 days in-office)
• Paid birthday, study and volunteering leave
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

We also warmly encourage applications from people from underrepresented backgrounds.