Senior Manager, Strategic Operations Transformation

PwC; Western Australia; On-site; AUD 180,000 - 240,000; Full time

Job summary

PwC Australia is seeking a Senior Manager in Advisory (Operations) to lead end-to-end process diagnostic engagements and design transformative roadmaps across financial services, manufacturing and retail. You will define metrics, identify pain points, and translate them into structured, value-creating options while leveraging process mining tools to drive data-driven insights.

You will present findings to senior client stakeholders, design executive workshops, and mentor multidisciplinary teams

Qualifications

• Proven experience in management consulting, operations transformation, or process improvement.
• Demonstrated success leading end-to-end process diagnostic engagements.
• Strong commercial acumen, including proposal writing and SOW development.
• Hands-on experience with process mining tools (Signavio, UiPath Process Gold, Apromore).
• Proficiency in BPMN process modelling and Lean methodologies (Six Sigma beneficial).
• Excellent executive-level slide design and storytelling skills (PowerPoint).

Responsibilities

• Lead end-to-end process diagnostic engagements from baselining current-state processes to identifying value opportunities.
• Define and apply process performance metrics to assess health and benchmark performance.
• Identify business pain points and translate into structured solutions and value opportunities.
• Apply value lever frameworks to articulate financial and operational benefits to clients.
• Leverage process mining tools to generate data-driven insights.
• Develop process models using BPMN standards and Lean methodologies.
• Present findings, recommendations, and roadmaps to senior stakeholders incl. VP/C-suite.

Skills

Management consulting

Operations transformation

Process improvement

Executive presentation

Cross-functional leadership

Budget management

Tools

Signavio

UiPath Process Gold

Apromore

Job description

PwC Australia is seeking a Senior Manager in Advisory (Operations) to lead end-to-end process diagnostic engagements and design transformative roadmaps across financial services, manufacturing and retail. You will define metrics, identify pain points, and translate them into structured, value-creating options while leveraging process mining tools to drive data-driven insights.

You will present findings to senior client stakeholders, design executive workshops, and mentor multidisciplinary teams