Senior Manager, Professional Services & Delivery

Collibra; South Australia; Sur place; AUD 180 000 - 240 000; Plein temps

Résumé du poste

Collibra is seeking a Senior Manager, Professional Services to lead services sales, delivery, and customer success. You will own a quota, manage Architects and Engagement Managers, and collaborate with Account Executives on stand-alone services opportunities.

You will drive proposal development, define standard service offerings, and ensure value-based outcomes across customer engagements while forecasting pipeline and managing escalations.

Qualifications

• Bachelor's Degree at minimum with 10+ years of relevant working experience in consulting, Professional Services sales, solution sales, and services delivery.
• Proven track record of success in meeting or exceeding quota and building/leading high-performing professional services teams.
• Experience scoping, pricing, negotiating, and closing SOWs for complex enterprise organizations.
• Domain expertise in AI transformation, data governance, data management, and data quality.
• Demonstrated proficiency in leveraging AI tools to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
• Strong executive presence and skill in navigating enterprise procurement and joint software/services sales engagements.

Responsabilités

• Drive PS sales and delivery responsibility: Own a quota for Professional Services bookings and support delivery execution, assisting customers with journey design, implementation decisions, and services solutions.
• Personnel and team management: Lead and strategically manage a dedicated team of Architects and Engagement Managers, overseeing performance, career development, and utilization.
• New logo and stand-alone services: Partner with Account Executives to craft compelling services proposals and identify stand-alone opportunities within existing accounts (advisory, implementation, enablement, and optimization).
• Proposal and portfolio development: Collaborate with Delivery and Solution Architects to define standard service offerings, scope services, build Statements of Work (SOWs), and create value-based proposals.
• Customer engagement and delivery quality: Act as a trusted advisor, articulating how services solve business challenges, improve Collibra adoption, and ensure value-based outcomes across all customer engagements.
• Pipeline and issue management: Build and maintain a healthy pipeline, forecast accurately, and collaborate across functional teams to resolve escalations and meet targets.
• Talent development and market insights: Develop team skills, onboard new members, and stay informed on SaaS industry trends and competitive offerings to refine sales and delivery strategies.

Connaissances

Leadership

Sales & delivery management

Cross-functional collaboration

Strategic thinking

Customer-focused

Formation

Bachelor's Degree

Description du poste

Collibra is seeking a Senior Manager, Professional Services to lead services sales, delivery, and customer success. You will own a quota, manage Architects and Engagement Managers, and collaborate with Account Executives on stand-alone services opportunities.

You will drive proposal development, define standard service offerings, and ensure value-based outcomes across customer engagements while forecasting pipeline and managing escalations.