Senior Manager Product Design & Delivery

Transport for NSW; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Transport for NSW is seeking a Senior Manager for Product Design & Delivery (Cyber) to steer the strategy, design and delivery of customer-centred cyber services across a large enterprise. You will shape the Cyber Front Door, drive the service catalogue, and ensure alignment with business priorities while delivering measurable value to customers and stakeholders.

You will lead governance, portfolio strategy and performance reporting, partnering with cyber, technology and business teams.

Qualifications

• Experience managing cyber service portfolios in large organisations.
• Ability to translate business needs into valuable cyber service outcomes.
• Strong governance, reporting and executive stakeholder skills.

Responsibilities

• Lead strategy, design and governance of cyber security products and services.
• Shape the Cyber Front Door and service catalogue for clarity and accessibility.
• Drive lifecycle management, capacity planning, performance insights and improvement.
• Collaborate across cyber, technology, architecture and business teams to deliver measurable value.

Skills

Cyber service design

Service governance

Executive leadership

Data-driven decisions

Executive dashboards

Cross-functional collaboration

Public sector governance

ITIL knowledge

COBIT knowledge

SIAM knowledge

TOGAF knowledge

eSCM knowledge

Agile product management

Tools

ITIL

COBIT

SIAM

TOGAF

eSCM

Agile PM

Job description

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Senior Manager Product Design & Delivery (Cyber)

Organisation/Entity: Transport For NSW

Job category: Senior Executive

Job location: Macquarie Park, NSW, AU, 2113

Job reference number: 111277

Employment type: Permanent Full-Time

Salary range: An attractive remuneration package

You set the direction for cyber services that protect critical transport systems and make it easier for people to engage with cyber.

You lead the strategy, design and delivery of customer-centred cyber services that are clear, scalable and aligned to business priorities.

In this role, you'll:

Lead the strategy, design and governance of cyber security products and services across Transport for NSW, ensuring the portfolio is clear, customer-centred, scalable and aligned to business priorities.

Shape the Cyber Front Door and cyber service catalogue, making it easier for customers and stakeholders to understand, access and engage with cyber services.

Drive service lifecycle management, capacity planning, performance insights and continuous improvement to support investment, prioritisation and operational decision-making.

Work across cyber, technology, architecture and business teams to ensure services deliver measurable value, improve customer experience and support effective cyber risk management.

Oversee the end-to-end cyber service lifecycle, including service introduction, enhancement, refresh and decommissioning, while driving service performance, capacity planning, utilisation and continuous improvement.

Permanent full-time opportunity | Macquarie Park Home Office | Hybrid work arrangements available.

You’re a strategic and customer-focused leader with extensive experience managing complex technology or cyber service portfolios in large organisations. You bring a strong understanding of service management, with a proven ability to translate business needs into effective, value-driven service outcomes.

You thrive in complex environments, enjoy shaping future-focused services, and are passionate about improving customer experiences through effective service design, governance and delivery. You combine strategic thinking with practical execution and are motivated by the opportunity to influence outcomes across a large and diverse organisation.

You will demonstrate experience in:

• Leading cyber security service portfolios, including service lifecycle management, service catalogues, customer journeys, capacity planning, optimisation, and continuous improvement.
• Strong understanding of cyber security products, services, and associated technology, architecture, operational, and business dependencies.
• Leading cyber security service portfolios within government, critical infrastructure, or other highly regulated environments.
• Establishing or managing enterprise service catalogues or customer-facing service management functions.
• Delivering service transformation, operating model uplift, or organisational change initiatives.
• Developing executive dashboards, service performance reporting, and data-driven investment recommendations.
• Understanding of NSW Government or public sector governance, procurement, and financial management practices (desirable).
• Professional certifications in ITIL, COBIT, SIAM, TOGAF, eSCM, Agile Product Management, or related disciplines.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Cyber Security, Risk Management, Senior Product Manager, Product Manager, Security, Finance, Operations, Marketing

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.