Manager Operational Risk

CommBank; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

CommBank is seeking an Operational Risk Manager to support the Group Support Units, embedding ORMF and providing independent Line 2 review across risk activities. You will coordinate with Line 1 and other risk teams to ensure robust risk oversight and effective risk governance.

You will monitor risks, deliver insights, challenge stakeholders, and drive improvements in controls and risk management practices across the organisation.

Qualifications

• Experience in operational risk management within banking or financial services.
• Strong knowledge of operational risk frameworks, tools and methodologies.
• Experience conducting risk monitoring, assurance and control testing.
• Understanding of business processes and internal controls within highly regulated environments.
• Sound analytical capability to interpret data, identify trends and risks.
• Proactive, self-motivated with accountability and outcome delivery.
• Strong written and verbal communication tailored to different audiences.
• Collaborative and outcomes-focused with stakeholder aim.

Responsibilities

• Support operational risk management activities such as assessment of risks, controls, issues and incidents, linking insights to key business initiatives.
• Provide a wider view of how risk activities support business strategy and decisions.
• Apply industry knowledge to identify and pursue meaningful risk activity.
• Perform deep-dives and reviews to provide independent Line 2 opinions on risk management.
• Report on risk exposures for Non-Financial Risk Committees or other risk reporting.
• Build strong working relationships with Group Support Units, Line 1 risk and business stakeholders.

Skills

Operational risk management

Risk frameworks

Stakeholder management

Analytical capability

Communication skills

Proactive mindset

Collaboration

Job description

Risk Management (RM) is responsible for developing the risk frameworks to allow the Group to take conscious exposures to credit, market, operational, compliance and insurance risks within the approved appetite.

The Group Support Units (GSU) Line 2 Risk team provide independent review and challenge of Non-Financial Risk Management activity within the Support Unit (SU) businesses (Marketing & Corporate Affairs, Financial Services, Group Strategy, Legal & Group Secretariat, Human Resources and Risk Management). The team includes a diverse group of Line 2 Operational Risk, Compliance and Assurance professionals.

See yourself in the team:

As an Operational Risk Manager, you will support the Senior Manager and Executive Manager to embed and monitor adherence with the Operational Risk Management Frameworks (ORMF). Your main focus will be to support operational risk activities across GSU, working with Line 1 and other Line 2 risk teams to ensure there is adequate implementation, management and oversight over the Group’s Frameworks.

Your day could look like but not limited to:

• Supporting operational risk management activities such as assessment of risks, controls, issues and incidents, with a focus on providing relevant insights linked to key business initiatives and key risks;
• Providing a ‘bigger picture’ as to how risk activities support the business in achieving its strategy;
• Applying industry and business knowledge to proactively identify and pursue meaningful risk activity;
• Performing ‘deep dives’ and other reviews to provide assurance and an independent Line 2 opinion on risk management;
• Reporting on risk exposures in preparation for Non-Financial Risk Committees or other risk reporting as needed;
• Building strong working relationships with Group Support Units, Line 1 risk and business stakeholders.

What successful candidates will look like?

We work in an outcomes driven environment, where the emphasis is on great team-work to achieve results. Ideally you will bring experience in operational risk, gained within financial services. You will also be able to demonstrate strong stakeholder management and critical thinking capabilities, with the ability to apply judgment to achieve pragmatic outcomes.

We're interested in hearing from people who have:

• Demonstrated experience in operational risk management within banking or financial services, including practical application of risk frameworks, risk assessments, controls, issue management and incident management.
• Strong knowledge of operational risk frameworks, tools and methodologies, with the ability to provide sound risk advice, constructively challenge stakeholders and influence risk-based decisions.
• Experience conducting risk monitoring, assurance and control testing activities, with the ability to translate findings into meaningful and sustainable risk improvements.
• A strong understanding of business processes, operational risks and internal controls within complex, highly regulated environments.
• Sound analytical capability, with the ability to interpret and analyse data, identify trends and emerging risk themes, and translate insights into actionable outcomes.
• A proactive, self-motivated approach, with a strong sense of accountability, ownership and commitment to delivering outcomes.
• Strong written and verbal communication skills, with the ability to tailor the level of detail and messaging to suit different audiences and stakeholders.
• A curious and inquisitive mindset, with a genuine interest in understanding how things work, challenging the status quo and identifying opportunities for improvement.
• A collaborative and outcomes-focused approach, with a commitment to delivering high-quality work and positive stakeholder outcomes.

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